Classification: Exempt
Reports to: Assistant Vice President
Location: Bronx, NY
Status & Hours: Full-time, Monday through Friday, 9:00 AM to 5:00 PM. Schedule may be adjusted based on the operational needs of the site and the agency.
Where You Will Work: Bronx, NY. This role oversees two supportive housing programs: one serving individuals living with chronic illnesses and histories of mental health challenges or substance use, and one serving formerly homeless families with medical, mental health, and/or substance use needs.
About The RoleWe are seeking a dynamic and experienced Senior Program Director to lead our teams at Amber and Leeward Hall. The Senior Program Director will oversee day-to-day program operations, supervise a multidisciplinary social services team, and ensure residents receive the support they need to stabilize their lives, maintain housing, and advance toward their individualized goals. This role requires close collaboration with Leasing, Compliance, and Property Management staff and calls for a leader with strong administrative skills, sound clinical judgment, and a genuine commitment to serving vulnerable populations.
Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Hire, train, supervise, and develop a program team accountable for achieving resident outcomes and meeting Lantern and funder requirements.
- Ensure all case records are accurate, comprehensive, and up to date; monitor staff compliance and provide training and support.
- Oversee the development and implementation of program services, including groups, tenant meetings, and community activities.
- Provide regular staff supervision and facilitate weekly staff and clinical meetings.
- Identify and address ongoing training needs for program staff.
- In collaboration with Leasing and Compliance, screen potential clients and assist with move-in and program orientation.
- Ensure staff support housing stability through proactive work with tenants on budgeting and money management.
- Assess serious incidents and review appropriateness of incident management.
- Utilize data to track program goals and address trends.
- Submit monthly written reports to Senior Management.
- Develop and maintain linkages with community organizations and NYPD.
- Perform other related duties as assigned.
Required Education and Experience- Master's Degree in Social Work, Mental Health Counseling, or Marriage and Family Therapy required.
- Licensure (LMSW, LMHC, or LMFT) preferred; candidates without current licensure must obtain it within one year of hire.
- SIFI certification preferred.
- Minimum of three (3) years of supervisory experience.
- Three to five years of progressive experience in direct service program implementation.
- Knowledge of HIV/AIDS, mental health, substance use, and chronic homelessness preferred.
- Bilingual English/Spanish preferred.
- Experience with electronic case management systems and data-driven service delivery.
- Ability to work under pressure and flexibility to adjust schedule as needed.
- Experience with Motivational Interviewing, Individual Placement and Support (IPS), and harm reduction models.
- Experience in affordable, transitional, or low-income residential housing preferred.
Supervisory ResponsibilityOversees the Social Services Team at both sites, including a Case Management Supervisor, case managers, social workers, and a Resident Coordinator.
Work EnvironmentThis position operates within a supportive housing setting serving individuals and families who may experience mental illness, addiction, disability, HIV/AIDS, and other chronic health conditions.
Physical DemandsWhile performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, and/or kneel; use hands to type or handle objects; and talk or hear. The employee must occasionally lift and/or move up to 5 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
