Zenoti

Senior Product Specialist - Implementation/Onboarding

Zenoti • $90K — $110K *
Seattle, WA 98115In-Person
Hospitality & Recreation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 6-9 years of experience in implementing and supporting Enterprise products
  • Ability to understand and translate complex customer requirements into effective product designs
  • Proficient in verbal and written communication for documentation and presentations
  • Proven experience managing multiple projects simultaneously
  • Strong analytical and problem-solving skills
  • Willingness to travel on short notice for customer engagements
  • Familiarity with Web Design using HTML and JavaScript is a plus
  • Knowledge of MS Office, JIRA, and Basecamp applications

Responsibilities

  • Collaborate with customers to define requirements and implement Zenoti solutions
  • Conduct demos, walkthroughs, and solution reviews to enhance customer understanding
  • Design and set up proof of concepts for high-priority customers
  • Configure Zenoti based on specific customer business scenarios
  • Identify risks and create mitigation plans related to product capabilities
  • Resolve customer issues promptly to ensure satisfaction
  • Align working hours with customer timezones to build strong relationships
  • Maintain comprehensive documentation for successful product implementation
  • Ensure adherence to SLAs and organizational goals

Benefits

  • Opportunity for professional development in a fast-paced environment
  • Exposure to innovative solutions in the wellness and spa industry
  • Customer-facing role allows for the building of deep relationships
  • Flexible work hours to accommodate customer time zones
Full Job Description
What will I be doing?
  • Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
  • Drive demos, walk-through and solution reviews with customers.
  • Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.
  • Configure Zenoti to meet customer business scenarios
  • Identify risks based on current product capabilities; define and implement mitigation plans
  • Address customer issues and concerns in a timely fashion to ensure customer satisfaction
  • In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service.
  • Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.
  • To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios.
  • Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
  • Ensure the adherence to SLAs, and key metrics according to the organization's goals and objectives
  • Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.

What skills do I need?
  • 6-9 years of experiencein Implementation and support of Enterprise products
  • Strong software exposure and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions.
  • Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
  • Ability to manage and work across multiple projects.
  • Strong ability to demo/train and deliver excellent customer presentations.
  • Strong logical, analytical and problem-solving skills
  • Open to travel on short notice to customer locations when required
  • Good to have knowledge of Web Design using HTML, JavaScript
  • Good understanding of MS Office, JIRA, Basecamp applications
  • Ability to learn new skills and operate in a fast-paced and changing environment.
  • Experience in the wellness/spa industry a plus.
  • Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.


Zenoti Pay Range

$90,000-$110,000 USD

About Zenoti

Zenoti is a cloud-based software provider for the spa, salon, and medspa industries. The company's platform provides businesses with tools for appointment scheduling, marketing, inventory management, and more. Zenoti's software is used by over 12,000 businesses in more than 50 countries. The company was founded in 2010 and is headquartered in Bellevue, Washington.
Learn more about Zenoti
Size
1,500 employees
Industry
Enterprise Technology
Founded
2010
* Ladders Estimates

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