Job Summary
We are seeking a Senior Product Manager to lead AI-native product initiatives focused on LLM-driven chat and agent experiences. This is a cross-functional, high-visibility role requiring ownership of roadmap execution, stakeholder alignment, and AI product delivery. The role operates in a fast-moving, collaborative environment and requires an organized communicator who is hands-on with modern LLM tooling and concepts.
Key Responsibilities
• Own and operationalize the product roadmap, balancing input from multiple senior stakeholders and competing priorities.
• Bring structure and rigor to execution across initiatives, timelines, and deliverables.
• Lead development of AI-native chat and agent experiences, including real-time conversational interfaces and intelligent workflows.
• Define and manage product requirements, user stories, and backlog prioritization.
• Collaborate with cross-functional teams to align on priorities in a high-visibility environment.
• Drive clarity and alignment across leadership stakeholders through strong communication and expectation-setting.
• Ensure AI products meet standards for performance, reliability, and user trust.
• Incorporate best practices across prompting, evaluation frameworks, and iteration cycles to continuously improve LLM outputs.
• Identify risks and gaps early, including those related to AI behavior, security, and scalability, and drive mitigation plans.
Required Qualifications
• 5-8+ years of Product Management experience, with clear ownership of roadmap and delivery.
• Proven ability to operate in complex, stakeholder-heavy environments with strong executive communication skills.
• Hands-on fluency with LLMs and AI-native product development, including prompt design, RAG basics, and LLM evaluation methods.
• Experience building or supporting chatbots, conversational UX, or AI-driven interfaces.
• Strong experience managing Agile workflows and tools, including JIRA, sprint planning, and backlog management.
• Ability to balance strategic thinking with hands-on execution.
• Awareness of AI system risks such as hallucination, model reliability, and user trust considerations.
• AI chatbot or conversational AI experience.
• Beauty or beauty-adjacent customer understanding.
• Retail and customer journey thinking.
• Strong product execution and ability to break down complex problems.
• Exceptional communication and storytelling skills.
• Ability to work with a high degree of autonomy.
Preferred Qualifications
• Experience working in AI-native environments or tools, such as Claude or similar LLM platforms.
• Familiarity with real-time AI systems, security for AI/chatbot systems, and agent-based AI workflows.
• Background in customer experience, eCommerce, or merchandising-driven organizations.
