Senior Product Manager, Customer Platform

Energy CX

$115K — $200K *
Energy & Utilities
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of product management experience with leadership roles
  • Hands-on experience with fintech, trading, or brokerage interfaces
  • Strong technical acumen, familiarity with system architecture and APIs
  • Proven track record in designing interactive user experiences
  • Excellent stakeholder management skills across multiple teams
  • Data-driven mindset to define and validate success metrics
  • Self-starter comfortable in fast-paced environments

Responsibilities

  • Own the product roadmap and vision for a customer-facing platform
  • Partner with engineering and design teams to create intuitive data visualizations
  • Gather client requirements to drive platform engagement and decision-making
  • Write detailed product specs and collaborate with engineering for feature delivery
  • Define and track success metrics to prioritize the product roadmap
  • Integrate market data and pricing for accurate real-time platform information
  • Lead change management efforts to enhance client and internal team adoption

Benefits

  • Opportunity to shape a flagship product in a high-growth phase
  • Collaborative work environment with cross-functional teams
  • Focus on innovative technology and user experience
  • Chance to directly impact client engagement and retention
  • Access to cutting-edge fintech and market data technologies
Full Job Description
Compensation
  • Year 1 Expected Earnings 15,000 to $200,000.

The expected salary range above may vary based on qualifications and experience.
Title: Senior Product Manager, Customer Platform
About this Job

Were looking for a Senior Product Manager to own our customer-facing energy purchasing and tracking platform during a critical high-growth phase. Youll define and drive the vision for turning that platform into an interactive, data-rich experience - think Bloomberg Terminal or Robinhood - that gives clients real-time visibility and control over their energy purchasing decisions. This is a flagship customer-facing bet, and youll be the senior product voice shaping it end to end.
What Youll Do
  • Own the product roadmap and vision for the customer-facing platform, translating energy purchasing and tracking into an interactive, real-time interface
  • Partner with Engineering, Design, and Quantitative Strategy to define data visualizations, live pricing displays, and interactive tools that make complex energy market data intuitive for clients
  • Gather requirements directly from clients, Sales, and Customer Success to identify what drives engagement and decision-making on the platform
  • Write detailed product requirements and specs, and work closely with engineering to ship features that measurably improve client engagement and retention
  • Define and track success metrics (engagement, retention, feature adoption) and use data to prioritize the roadmap
  • Drive integration with underlying market data and pricing infrastructure to ensure the platform reflects real-time, accurate information
  • Lead change management and adoption efforts to ensure new platform capabilities land well with clients and internal teams

What Were Looking For
  • 7+ years of product management experience, including product leadership (Senior Product Manager, Director, or senior PM with P&L/roadmap ownership)
  • Required: hands-on experience building fintech, trading, or brokerage-style interfaces - e.g., trading terminals, portfolio dashboards, brokerage apps (Bloomberg, Robinhood, E*TRADE, similar), or comparable real-time financial data products
  • Strong technical acumen - you understand system architecture, APIs, SQL, and data pipelines; hands-on technical experience is a plus
  • Track record designing interactive, data-dense UX for non-technical end users
  • Excellent stakeholder management across Sales, Customer Success, Engineering, and Design
  • Data-driven mindset - you define success metrics and validate decisions with data
  • Self-starter who thrives in fast-paced, high-growth environments

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