Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Responsibilities
- Responsible for the timely and successful installation of KLA products at customer sites. This primarily includes the scheduling of resources and the management of the overall installation process.
- Directly manages a team of Product Install Engineers. Provides direction to employees according to established policies and management guidance
- Frequently interacts with subordinates, outside customers and functional peer groups at management levels, conducting presentations of technical information concerning specific projects/schedules, etc.
- Strives to achieve the Strategic Objectives defined by the company: this includes, but is not limited to - Cost of Install, Cost of Pre-warranty, Install Cycletime, On-Time Install, and OOBQ.
- Manages cost through careful resource deployment, Install case management, and cross-charge management.
- Manages escalations during Install activities. Schedules and attends SAMs. Identifies resources and drives POA development across functional groups. Communicates status to all parties and upper management
- Reviews Installation documentation including eQuality checklists, Install procedures, etc.
- Attends meetings, prepares, and presents material that report to management on the state of the business. Presents to Division and Exec Mgmt
- Participates in Product Life Cycle team as a core member, representing Customer Ops for assigned product families.
Qualifications
- BS degree or AA with applicable experience.
- 3-5 years of work experience supporting comparable capital equipment for the semiconductor industry is required.
- Project management and organizational skills
- Written and oral communication is both clear and concise
- Superior presentation skills.
- Good interpersonal/communication skills in understanding customer needs.
Minimum Qualifications
- BS degree or AA with applicable experience.
- Project management and organizational skills
- Written and oral communication is both clear and concise
- Superior presentation skills.
- Good interpersonal/communication skills in understanding customer needs.
Base Pay Range: $76,400.00 - $129,900.00 Annually
Primary Location: USA-AZ-Phoenix-KLA
KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
