Overview:
- Workstyle: This is a remote position; however, to be eligible for hire, candidates must reside in a state where Custom Ink is registered to do business as an employer. Eligible states currently include:
- AL, AZ, CA, CO, CT, DC, DE, FL, GA, ID, IL, IN, KY, LA, MA, ME, MD, MI, MN, MO, MS, NC, NH, NJ, NM, NV, NY, OH, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI, WV.
- Reports to: User Experience Director
- Travel Expectations: Minimal travel; will be determined by business needs and may include occasional trips for key meetings, collaboration opportunities, or area-connected events.
- Physical Requirements/Demands: This is a primarily sedentary, home-based role that requires the ability to remain in a stationary position for extended periods while working at a computer. The role involves regular use of standard office equipment, such as a computer, keyboard, mouse, and telephone. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
- Application Period Disclosure: We are accepting applications for this role on a rolling basis and will continue to do so until the position is filled. We encourage interested candidates to apply as soon as possible for full consideration.
What we’re looking for:
We’re seeking a Senior UX Designer to drive engaging, user-centered experiences across our digital platforms. The ideal candidate will be a hands-on contributor, a strong collaborator, and an advocate for intuitive, accessible design that enhances the customer journey.
- 5+ years of experience in UX design, with a focus on consumer-facing digital products
- Strong background in interaction design, visual design, and information architecture
- Experience with Design Systems, including scaling and maintaining component libraries
- Advanced Mastery in Figma, Adobe Creative Suite (or equivalent tools)
- Knowledge of HTML, CSS, and front-end development best practices is a plus
- Strong ability to communicate complex interactive concepts to cross-functional teams
- Leverage AI to accelerate research, synthesis, and iteration — while keeping human judgment and user empathy at the center of every design decision.
- Portfolio showcasing user-centered, visually compelling designs and design rationale.
Who this role isn't for:
- The Siloed Creator: If you prefer working in isolation or just want to take a highly prescriptive brief and execute it, this won't be a fit. You will be expected to actively lead UX efforts and collaborate deeply with product managers and engineers from ideation to launch.
- The One-Off Designer: We rely on consistency and efficiency across our products. If you prefer crafting standalone visual masterpieces rather than advocating for systematic design and scaling component libraries, this environment might frustrate you.
- The "AI is the Output" Thinker: While we expect you to leverage AI to accelerate research and iteration, the final output requires human judgment and user empathy. This role isn't for someone who treats AI-generated concepts as finished work
What you’ll do:
As a Senior Product Designer, you’ll work with product managers, engineers, and fellow designers to shape the customer experience across Custom Ink’s digital ecosystem.
- Lead UX design efforts from ideation through launch, collaborating with product managers and engineers
- Design and refine user journeys by translating research insights into intuitive, engaging experiences
- Develop and enhance our Design System, ensuring consistency, scalability, and efficiency across products
- Advocate for systematic designing, teaching best practices and fostering alignment with engineers and designers
- Conduct user research, usability testing, and data analysis to drive evidence-based design decisions
- Iterate on designs based on feedback, usability testing, and business objectives
- Collaborate with cross-functional teams to balance user needs, technical feasibility, and business goals
How you’ll be measured:
- Impact on design quality: Advancement of the Design System, ensuring consistency, scalability, and efficiency across products.
- User engagement & conversion: Delivery of intuitive, user-centered experiences that drive higher conversion rates and customer satisfaction.
- Influence & leadership: Ability to advocate for systematic design practices and mentor cross-functional teams on UX best practices.
- Communication & collaboration: Effectiveness in building alignment across Product, Engineering, and Marketing teams to enhance the user experience.
- Data-informed decision-making: Success in leveraging research, usability testing, and analytics to drive design strategy and business outcomes.
How you’ll make a difference:
As a Senior Product Designer, you’ll play a vital role in shaping the future of Custom Ink’s e-commerce platform. Your expertise in design, research, and strategy will directly influence our customers' experiences, ensuring seamless and engaging interactions. As part of a collaborative, growth-driven team, your work will help drive business success while championing user-centered design.
Compensation:
Custom Ink is committed to pay transparency and providing fair, equitable compensation in line with market standards and role expectations.
- For this salaried, exempt position, the pay range is $135,500 - $164,000. Placement within the range is determined by a variety of factors, including but not limited to: knowledge, skills, years & depth of experience, and equity with internal team members.
The perks!
- Generous Paid Time Off: Recharge with flexible paid time off policies and major paid holidays.
- Comprehensive Health Coverage: Complete Medical, Dental, and Vision coverage at a low cost through a PPO or HDHP plan to support your and your family’s well-being.
- Employee Wellness: Access to virtual medical consultations through MDLIVE, and mental health services through some of our preferred partners.
- Family-Friendly Benefits: Up to 14 weeks of fully paid parental leave for birthing parents (6 weeks STD + 8 weeks of parental leave) and 8 weeks of fully paid parental leave for non-birthing parents, adoption assistance, pet insurance, caregiver leave, and fertility benefits.
- Financial Wellness: Build for the future with our 401(k) plan featuring company matching, employer HSA contributions for eligible plans, Life & AD&D insurance, flexible spending account options, and resources to help you manage life’s financial moments. Professional Development: Grow your career with access to training programs, certifications, and tuition assistance.
