ABOUT THE ROLE

The Senior Product Business Analyst is the connection between our business teams and IT. When a stakeholder has a problem to solve or a feature to build, you are the person who figures out exactly what needs to happen before developers writes a single line of code. And you stay with it through launch, making sure what gets built actually solves the problem.

This role is evolving. AI tools are changing the importance of different responsibilities within the role. AI has made writing requirements easier and code development faster. That has resulted in the role focusing more on understanding the business and collaboration. The candidates who will thrive here are the ones who use AI to handle the boilerplate faster, so they can spend more time on the work that actually matters such as building stakeholder trust, asking the question nobody else thought to ask, and owning the quality of the final deliverable.

You don't just take orders. You interview stakeholders, dig into how our systems actually work, identify the requirements they didn't know they had, and translate all of it into something IT can build from. Then you watch what gets delivered, review the output against the intent, and speak up when something isn't right.

ROLES & RESPONSIBILITIES

• Build relationships with business stakeholders across Claims, Underwriting, Finance, Marketing, and Operations to become the person they call before they write the ticket, not after.
• Lead requirements discovery by interviewing not just the original requestor, but adjacent teams and anyone else who touches the process to surface the requirements they didn't know they had.
• Use AI tools to accelerate the documentation layer to draft requirements, functional specs, and user stories freeing more time for the high-value stakeholder and quality work.
• Liaise between business and IT throughout the project lifecycle, managing communication, resolving clarifications, and keeping delivery on track.
• Own post-launch quality: review dashboards, reports, and system outputs after every release to confirm the build is performing as intended and escalate clearly when it isn't.
• Track project status across active workstreams and communicate updates proactively so stakeholders are never surprised.
• Ask the question that wasn't asked to surface the "what happens when X?" issues before they become expensive fixes.
• Mentor BA II team members on requirements quality, stakeholder communication, and post-launch ownership.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Business, Information Systems, Finance, or a related field.
• 2-5 years of experience in business analysis, IT project delivery, product operations, or a closely related role.
• Demonstrated ability to independently lead requirements discovery on complex, multi-stakeholder projects.
• Track record of writing precise functional specifications that IT teams can build from correctly the first time.
• Experience managing the business-to-IT relationship through a full project lifecycle.
• Analytical mindset: you can review a post-launch report, identify anomalies, trace them toward a root cause, and communicate the finding in a way that drives action.
• Demonstrated comfort using AI tools professionally.
• Excellent written and verbal communication.
• Must be eligible to work in the U.S. without sponsorship now or in the future.

PREFERRED QUALIFICATIONS

• Prior experience in auto insurance, property & casualty insurance, or financial services, specifically experience with Guidewire and Ratabase.
• Familiarity with pricing, underwriting, or policy administration systems.
• Experience with formal SDLC methodologies (Agile, Scrum, or similar).
• Proficiency with project management and documentation tools (Jira, Confluence, or similar).
• Experience reviewing reporting or dashboard outputs and catching data quality issues.

In-Office Requirements

This role is eligible to be fully remote, in approved Elephant states. There is no requirement to come to the office for any amount of time now or in the future.

Work at Home Requirements

• A dedicated workspace that is free from background noise and distractions of any kind during business hours.
• A reliable high-speed broadband Internet service provider with a connection speed of at least 10 megabytes to meet bandwidth needs. Click here to test your internet speed.
• Access to a direct Ethernet cable connection physically connected to a router or modem is essential should your Wifi connection alone not be sufficient.

Workplace Qualifications:

• Ability to work on a computer for a full workday.
• Ability to type on a keyboard.
• Ability to sit at a desk for a full workday.