5-7 years of hands-on experience with Salesforce Data Cloud and/or Salesforce Loyalty Management.
4+ years in application/production support, ideally in enterprise or banking sectors.
Proficient in L3 production support, incident management, and root cause analysis.
Strong understanding of Salesforce Data Cloud components and integration flows.
Experience with Salesforce Loyalty Management, including loyalty programs and points processing.
Skilled in troubleshooting APIs, SQL queries, and application issues.
Familiarity with ServiceNow and ITIL-based processes.
Responsibilities
Provide hands-on production support for Salesforce Data Cloud and Loyalty Management.
Manage critical incidents and coordinate with stakeholders for issue resolution.
Troubleshoot and resolve production issues within defined SLAs.
Conduct root cause analysis and implement solutions to prevent recurrence.
Support data ingestion and integration flows within Salesforce platforms.
Participate in rotational on-call support as needed.
Collaborate with development teams to address basic development needs.
Benefits
Opportunity to work in a dynamic enterprise environment.
Exposure to cutting-edge Salesforce technologies.
Chance to enhance skills in incident management and troubleshooting.
Collaborative team culture with a focus on continuous improvement.
Full Job Description
Job Description
Stronghands-on experience in Salesforce Data Cloud and/or Salesforce LoyaltyManagement, with solid technical knowledge of platform architecture andfunctionality.
4+years of relevant experience in application/production support, preferablyin enterprise or banking environments.
Experiencein L3 production support, incident management, troubleshooting, root causeanalysis (RCA), and problem resolution within defined SLAs.
Goodunderstanding of Salesforce Data Cloud components, including DMO, DLO,Data Spaces, data ingestion, and integration flows.
Knowledgeof Salesforce Loyalty Management, including loyalty programs, pointsprocessing, earning/redemption rules, and related integrations.
Experiencetroubleshooting APIs, data integrations, SQL queries, andupstream/downstream application issues.
Familiaritywith ServiceNow, monitoring tools (Splunk/Dynatrace), and ITIL-basedincident and change management processes.
Strongtechnical background, preferably with prior Salesforce developmentexperience, combined with hands-on production support capabilities.
Abilityto independently manage critical incidents, coordinate with stakeholders,and drive issue resolution with minimal supervision.
Willingnessto provide hands-on production support, including rotational on-callsupport when required.
Data cloud development exp and Apex exp is required
This is a support role, so basic development exp is required
