Bachelor's Degree or Diploma in a relevant field such as computer science or engineering
Excellent written and presentation communication skills
Strong accountability and ownership mindset
Problem-solving skills with a customer-focused approach
Technical proficiency in Linux, SQL, Jira, Git/BitBucket, AWS, OCI, and commercial deployment automation tools
Experience in managing software changes and upgrades
Knowledge of build systems like Jenkins/Bamboo/Maven
Responsibilities
Plan and manage implementation activities for various projects
Collaborate with QA to create and support handoff documents
Facilitate user acceptance, outage notifications, and change control processes
Lead process design discussions in accordance with best practices
Analyze and compile system changes for performance tuning and adjustments
Evaluate project feasibility during the preparation phase
Coordinate and manage priority investment projects during implementation
Inspect customer changes prior to user acceptance testing
Record and manage tailored implementation needs from customers
Serve as a liaison to effectively resolve customer issues
Benefits
Medical, dental, and vision insurance
401k or RRSP matching plans
Benefits activation following a 90-day probation period
Full Job Description
Job Description
Demonstrate ability to plan, de-conflict, and manage implementation activities for projects
Assist in Operations to Service handoff documents to support (Work more closely with QA and become a TA)
Handle customer User Acceptance, Outage Notification, and Change Control procedures and documentation
Process design conversations, keeping with best practices
Analyze system and compile system changes for performance tuning and adjustments needed by software or customer needs
Participates in the examination of the feasibility of projects during the project preparation phase for technical content and gaps
Coordinates the entrusted priority investment projects during the project implementation phase
Improve software to meet customer's business needs and follow best practices
Manages and coordinates the work of subordinates during the project implementation phase, develops effective cooperation with businesses and functional organizations
Inspect changes before the customer performs user acceptance testing
Record and manage customer-specific implementation needs and requests
Coordinate with customers to resolve issues
Solid understanding of IT security best practice
Qualifications
Bachelor's Degree or Diploma usually in computer science, computer systems engineering, software engineering or mathematics or Completion of a college program in computer science is usually required.
Communication skills - both written and presentation skills
Be accountable and with a strong sense of ownership
Review system issues and act on them
Client-facing problem solver with a strong technical background
Manage Configure changes and upgrade software systems
Demonstrate the ability to communicate technical concepts
Demonstrate the ability to act independently while working with remote hands
Strong Project Management and Communication skills with the ability to work closely with Team members
Proficiency in Linux, SQL, Jira, Git/BitBucket, AWS, OCI, and other cloud platforms
Commercial Deployment Automation Tools
Technical documentation
Responsible for implementing, maintaining, and updating new and existing applications for customers
Knowledge in build systems support Jenkins/Bamboo/Maven
Monitor and troubleshoot critical customer infrastructure
Handle customer request priorities
Additional Information
Our employee benefits package will take effect after a 90 day probation period, including medical, dental, vision, 401k or RRSP matching.
