Location(s): Franklin, TN
Job Schedule: Full-time – Hybrid - in office Monday-Thursday
Education Requirement: Bachelor’s
Sponsorship: No
The Sr. Planner - CCS CMM supports the ongoing management, performance, and growth of Nissan Connected Car Services (CCS) product offerings for the U.S. market, while coordinating with corresponding teams in Canada and Mexico as needed. Reporting to the Manager - CCS CMM, this role is focused on Run-the-Business (RTB) initiatives and Full Stack Marketing 4P management across the CCS portfolio. The position partners with cross-functional teams and external service providers and uses customer, product, operational, and financial data to identify opportunities, develop recommendations, and help drive engagement, conversion, retention, and revenue for connected service offerings.
A Day in the Life:
- Lead and support RTB initiatives for CCS product offerings, ensuring disciplined execution, issue resolution, and continuous performance improvement.
- Manage the 4Ps for CCS offerings, including product, price, place, and promotion, in alignment with portfolio strategy, customer needs, and business objectives.
- Analyze customer, vehicle, subscription, campaign, channel, and financial data to identify trends, diagnose performance gaps, and recommend actions that improve revenue and customer value.
- Develop and maintain business performance reporting, KPIs, forecasts, and management-ready insights for CCS products and initiatives.
- Partner with cross-functional teams across CMM, Product Planning, R&D, CX, IS/Digital, CRM, Aftersales, Finance, Legal, and other functions to implement and optimize CCS initiatives.
- Support pricing, packaging, offer design, lifecycle management, and go-to-market activities for connected service product offerings.
- Work with CRM and channel teams to improve customer communications, awareness, trial engagement, conversion, renewal, retention, and win-back performance.
- Support ongoing relationships with Mobile Network Operator (MNO) and Telematics Service Provider (TSP) partners, including operational coordination, performance reviews, issue resolution, and alignment on service delivery.
- Validate provider invoicing and revenue-share structures to support financial accuracy, contractual compliance, and effective management of CCS product economics.
- Translate complex data and customer insights into clear business recommendations, action plans, and executive-ready presentations.
- Monitor the competitive landscape and connected services market to identify relevant trends, benchmarks, risks, and opportunities.
- Support Voice of Customer and continuous-improvement activities that strengthen the end-to-end CCS customer experience.
Who We're Looking for:
Required:
- Strong analytical capability, including the ability to interpret large or complex data sets and connect insights to commercial actions.
- Working knowledge of product lifecycle management and the 4Ps of marketing: product, price, place, and promotion.
- Strong business acumen with an understanding of subscription, retention, revenue, customer engagement, invoicing, and revenue-share drivers.
- Effective project management, facilitation, communication, partner-management, and stakeholder-alignment skills.
- Ability to develop concise, executive-ready recommendations and presentations.
- Comfort operating in a fast-paced, cross-functional environment with multiple priorities.
- Proficiency with Microsoft Office and data visualization or analytics tools.
- Curiosity and interest in connected vehicle technologies, digital services, customer behavior, and evolving business models.
- 7 or more years of experience in automotive, connected products or services, subscription businesses, digital product management, marketing, analytics, business strategy, or a related field.
- Demonstrated experience using data to evaluate business performance and develop actionable recommendations.
- Experience working across multiple functions and managing initiatives with diverse stakeholders.
- Bachelor's degree required
Desired:
- Advanced degree preferred
- Salesforce experience preferred.
- Knowledge of the Nissan organization is a plus.
Travel:
- Infrequent day or overnight travel may be required.
What You’ll Look Forward to at Nissan:
Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.
Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information, access our Nissan Benefits Overview Guide.
Built for Your Best:
https://www.youtube.com/watch?v=PXuame0vwiw&list=PLki2k0CDxrPe8V6WmEeEdhj1fosRD-JQa
Franklin Tennessee United States of America
