Overview:This is a remote position; however, to be eligible for hire, candidates must reside in a state where Custom Ink is registered to do business as an employer. Eligible states currently include:
- AL, AZ, CA, CO, CT, DC, DE, FL, GA, ID, IL, IN, KY, LA, MA, ME, MD, MI, MN, MO, MS, NC, NH, NJ, NM, NV, NY, OH, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI, WV.
- Reports to: Senior Manager, Payroll
- Travel Expectations:
- Minimal travel; will be determined by business needs and may include occasional trips for key meetings, collaboration opportunities, or area-connected events.
- Physical Requirements/Demands:
- This is a primarily sedentary, home-based role that requires the ability to remain in a stationary position for extended periods while working at a computer. The role involves regular use of standard office equipment, such as a computer, keyboard, mouse, and telephone. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
- Application Period Disclosure:
- We are accepting applications for this role on a rolling basis and will continue to do so until the position is filled. We encourage interested candidates to apply as soon as possible for full consideration.
What we're looking for: - 3-5 years of progressive payroll experience processing complex, multi-state payrolls (multi-entity experience preferred)
- Proven experience independently running end-to-end bi-weekly payroll processing, off-cycle adjustments, severance, and commission calculations
- Advanced Excel capabilities (pivot tables, lookups, SUMIFS, large dataset handling, and reconciliation template building)
- Demonstrated proficiency with Workday Payroll and reporting tools, including hands-on experience with system testing and release validation
- Strong analytical and mathematical skills with a track record of executing payroll balancing, variance analysis, and month-end reconciliations
- Deep functional knowledge of payroll compliance, tax treatments, and agency notice triage
- Demonstrated ability to exercise independent judgment on non-routine payments, verifying source data before finalizing transactions
- Preferred: Certified Payroll Professional (CPP) or equivalent certification; hands-on experience with payroll tax registrations and agency notice administration
Who this role isn't for: - Someone who relies on step-by-step documentation for every scenario; this role requires applying sound reasoning and verification to novel, non-standard payroll situations
- An operational processor who passes open-ended questions upstream; when escalating complex issues, you are expected to bring researched background, sources, and a recommended solution
- Someone looking for a high-volume, multi-layered department with extensive backup; given our lean structure, you must take end-to-end ownership and proactively manage capacity risks
- Anyone uncomfortable with direct cross-functional collaboration or presenting substantiated technical/business logic to Finance, HRIS, and vendor partners
What you'll do: - Execute bi-weekly multi-state, multi-entity payroll runs end-to-end-including on-cycle, off-cycle, severance, bonuses, and commission payouts-within established controls
- Audit and reconcile payroll-impacting changes (new hires, terminations, compensation updates, garnishments) against source systems to guarantee data integrity
- Perform independent reasonableness checks and source-data verifications for final wage and leave payout calculations prior to payment release
- Build, run, and analyze recurring pay registers, deduction audits, tax withholding checks, and retro/adjustment reports using Workday and advanced Excel
- Lead assigned payroll system/process projects, workflow configurations, and Workday testing, providing substantiated rationale for technical updates
- Research and resolve complex payroll tickets independently, escalating unresolved risks to the Senior Manager with documented context and recommended solutions
- Triage agency tax notices, resolving routine matters independently and supporting quarterly tax account reviews under Senior Manager direction
- Maintain, document, and update standard operating procedures (SOPs), audit evidence, and verification logs for non-routine payroll transactions
How you'll be measured: - 100% timely and accurate execution of bi-weekly multi-state payroll runs and reconciliation deliverables
- Rigor and quality of independent verification applied to non-routine calculations, preventing downstream errors or audit gaps
- Timely completion, testing accuracy, and adoption of assigned Workday system projects and process improvement initiatives
- Effective risk management, proactive capacity flagging, and high-quality escalation packages (research + proposed solution) provided to leadership
How you'll make a difference: As a Senior Payroll & Reporting Specialist, you ensure that every team member across our multi-state, multi-entity organization is paid accurately and on time. Operating within our lean payroll function, your independent judgment, analytical precision, and proactive problem-solving safeguard Custom Ink's operational controls and payroll integrity. By owning system enhancements, streamlining workflows, and building strong cross-functional partnerships, you directly support organizational compliance and enable our teams to move forward with confidence.
Compensation: Custom Ink is committed to pay transparency and providing fair, equitable compensation in line with market standards and role expectations.
- For this salaried, exempt position, the pay range is $70,000- $93,000. Placement within the range is determined by a variety of factors, including but not limited to: knowledge, skills, years & depth of experience, and equity with internal team members.
The perks! - Generous Paid Time Off: Recharge with flexible paid time off policies and major paid holidays.
- Comprehensive Health Coverage: Complete Medical, Dental, and Vision coverage at a low cost through a PPO or HDHP plan to support your and your family's well-being.
- Employee Wellness: Access to virtual medical consultations through MDLIVE, and mental health services through some of our preferred partners.
- Family-Friendly Benefits: Up to 14 weeks of fully paid parental leave for birthing parents (6 weeks STD + 8 weeks of parental leave) and 8 weeks of fully paid parental leave for non-birthing parents, adoption assistance, pet insurance, caregiver leave, and fertility benefits.
- Financial Wellness: Build for the future with our 401(k) plan featuring company matching, employer HSA contributions for eligible plans, Life & AD&D insurance, flexible spending account options, and resources to help you manage life's financial moments.
- Professional Development: Grow your career with access to training programs, certifications, and tuition assistance.
