Partner Program ManagerSo, what's the role all about?As a Partner Program Manager, you'll turn partner and Go-To-Market priorities into local programs that change how our partners engage, sell, and grow with NiCE.
This is a hands-on individual contributor role where you'll identify opportunities within different partner segments and translate them into tangible program initiatives. That could mean creating a new incentive to accelerate Partner activity, developing a differentiated value proposition for GSIs, evolving partner benefits to support a strategic solution, or piloting a new program approach in response to a changing market opportunity.
You'll take initiatives from idea through to execution, working across Partner Sales/Alliances, Marketing, Enablement, Operations, Finance and other teams to shape the proposition, develop the business case, launch the program and measure its impact.
How will you make an impact?- Act as the local lead for the Global Partner Program, supporting its execution, adoption and effectiveness across the region.
- Translate global program strategy into local action, ensuring program frameworks, benefits and initiatives work for regional partners and GTM priorities.
- Be the regional point of expertise for Partner Programs, supporting partner-facing teams with program positioning, application and feedback.
- Identify gaps and opportunities in the partner program, using partner, field and market insight to recommend improvements to the global model.
- Design and deliver targeted local program initiatives that influence partner behavior and support strategic GTM priorities.
- Develop partner-segment propositions and benefits, for example strengthening the GSI value proposition or creating differentiated offers for Referral Partners.
- Create and launch commercial incentives, such as SPIFFs, promotions or benefits designed to stimulate pipeline, solution adoption or other priority behaviors.
- Take initiatives from idea through execution, building the proposition and business case, aligning stakeholders, launching and driving adoption.
- Partner with Sales, Marketing, Finance, Operations and Enablement to operationalize program changes and ensure they can be effectively executed by the field and partners.
- Measure and optimize program initiatives, using adoption and commercial outcomes to refine, scale or retire activities.
Have you got what it takes?- 5+ years of experience in partner programs, channel strategy, alliances, partner GTM, commercial program management or a related role within B2B technology.
- Experience translating a commercial or GTM opportunity into a practical program, proposition, incentive or partner initiative.
- Strong project and program management capability, with the ability to personally drive multiple cross-functional workstreams.
- Experience working across Sales, Marketing, Finance, Operations and Enablement to deliver shared commercial outcomes.
- Comfort working with program data, maintaining reports, and using insights to recommend practical improvements.
- Excellent written and verbal communication skills, with the ability to turn complex requirements into clear instructions and resources.
- Strong problem-solving skills, attention to detail, and a proactive approach to resolving operational issues.
You will have an advantage if you also have:- Experience developing programs for different partner models, including Referral Partners, GSIs, Resellers, Services Partners or Technology Partners.
- Experience designing or launching partner incentives, SPIFFs, rebates or other commercial programs.
- Experience developing partner value propositions, program benefits or segmentation strategies.
- Experience supporting programs that influence partner-sourced or partner-influenced pipeline and revenue.
- Experience using CRM/PRM data and partner insights to identify opportunities and measure program impact.
