5+ years of Operations Management experience in DTC, eCommerce, or consumer goods.
Bachelor's degree in Operations, Logistics, Supply Chain, or related field.
Strong project management skills with cross-departmental collaboration experience.
Proficient in managing end-to-end operations including fulfillment and logistics.
Experience with operational KPIs and performance metrics development.
Familiarity with ERP, WMS, and operational technology.
Strong analytical and problem-solving abilities.
Responsibilities
Translate company strategy into actionable operational projects with clear timelines and metrics.
Create and implement strategies to align with short-term and long-term goals.
Lead cross-functional projects, ensuring timely execution by removing obstacles.
Oversee warehouse and logistics operations to maintain efficiency and performance.
Drive continuous improvement initiatives through analysis and process optimization.
Develop KPI dashboards to monitor operational performance and costs.
Collaborate with various departments to enhance operational execution.
Benefits
Flexible Paid Time Off.
12 PTO days per year, with annual increases.
7 paid Holidays.
401k contribution match of 4%.
Comprehensive Medical, Dental, Vision, and Life insurance with 100% premium coverage for employees.
Toll Roads Allowance of $100 per month.
Phone Allowance of $50 per month.
Company-sponsored breakfasts and lunches.
Supportive work culture with engaging activities and employee appreciation.
Full Job Description
Job Purpose:
We are seeking a strategic and results-driven Senior Operations Manager to translate company operational priorities into executable projects and measurable outcomes. In this role, you will lead cross-functional operational initiatives across Warehouse, Logistics, and Operations Systems while partnering closely with Customer Service, Marketing, Sales, Supply Chain, Quality, Product, and IT.
The ideal candidate is passionate about driving operational excellence through project execution, KPI management, continuous improvement, and leadership development, with a focus on building scalable processes rather than managing day-to-day operational tasks.
Essential Responsibilities:
Operations & Strategic Execution
Translate company strategy into operational projects with clear owners, timelines, milestones, and success metrics.
Create and implement operational strategies to support short-term priorities and long-term company goals.
Lead cross-functional projects, coordinate resources, and remove roadblocks to ensure timely execution.
Maintain visibility into operational projects, risks, and action items through regular project reviews.
Warehouse & Distribution Operations
Oversee warehouse, fulfillment, inventory, logistics, and 3PL operations through supervisors and managers to ensure efficiency, accountability, and operational performance.
Lead new warehouse and 3PL setup, expansion, and operational integration to support business growth.
Ensure compliance with company safety policies, quality standards, operational procedures, and other applicable guidelines.
Performance Management & Continuous Improvement
Develop and maintain KPI dashboards to monitor warehouse, fulfillment, inventory, logistics, 3PL, labor productivity, operational costs, and service levels.
Drive continuous improvement through root cause analysis, SOP development, process standardization, automation opportunities, and preventive actions.
Identify and implement cost-saving initiatives related to labor, packaging, shipping, inventory, equipment, waste reduction, and process optimization.
Systems & Cross-Functional Collaboration
Partner with the Operations Systems team to improve ERP, WMS, reporting, automation, and operational workflows.
Collaborate with Customer Service, Supply Chain, Logistics, Quality, Product, IT, and other departments to improve operational execution and eliminate communication bottlenecks.
Leadership & Team Development
Develop supervisors and managers into independent leaders through coaching, accountability, and performance management.
Encourage and build mutual trust, respect, and cooperation among team members.
Other Responsibilities
Follow company safety and quality procedures, and other policies and guidelines governing company operations.
Perform other duties as assigned by Company leadership.
Requirements
5+ years of Operations Management, Warehouse Management, Fulfillment, or Distribution leadership experience within aDTC, eCommerce, or consumer goods company.
Bachelor's degree in Operations, Logistics, Supply Chain or another relevant field.
Strong project management experience, with the ability to lead teams, drive strategic initiatives, and collaborate across multiple departments.
Experience managing end-to-end operations, including customer experience, fulfillment, inventory, logistics, and strategic initiatives.
Experience building and managing operational KPIs, dashboards, and performance metrics.
Experience with ERP, WMS, and other operational systems or technology.
Strong analytical, organizational, strategic thinking, and problem-solving skills.
Experience leading operational improvement and cost reduction initiatives.
Ability to prioritize multiple projects in a fast-paced, high-growth environment.
Knowledge of OSHA safety requirements.
Preferred Qualifications
3PL management experience.
Lean, Six Sigma, or Continuous Improvement experience.
Experience implementing operational systems or automation.
Physical Demands:
This position primarily involves working at a desk and operating a computer for prolonged periods with moderate walking and standing.
Benefits
The salary range is $100,000 - $125,000.
Flexible Paid Time Off.
12 PTO days per year, accrued bi-weekly, with annual increase.
7 paid Holidays.
401k contribution match of 4%.
Comprehensive Medical, Dental, Vision, and Life insurance plans. The Company pays 100% of premiums for its employees for Dental, Vision, Life, and select Medical plans.
Toll Roads Allowance of $100 per month.
Phone Allowance of $50 per month.
Company-sponsored breakfasts and lunches.
We offer great culture, supportive leadership, engaging activities, employee appreciation, and other perks that make every day at work more rewarding!
