Salary Range: $97,000.00 - $145,000.00 per year.
Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.
Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.
Application Window: This position is expected to remain open until 10-14-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.
Job Description: What does a
Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Senior Operations Manager.
Responsibilities:- As a Senior Operations Manager, you will manage day-to-day operations business, including performance, billing, and PNL.
- You will have weekly syncs with Operations Managers and Team Leads, as well as one on one coaching and development with TMs as needed.
- You will meet with Senior Management and clients as needed to continue business growth.
- You will be responsible for interviewing Operations Managers, Team Leads, and Quality Analysts. You will also promote department culture.
- We need someone who has the proven ability to scale operations, drive performance management, and foster employee retention.
- You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (example of KPI's: CSAT, AHT, Resolution rate)
Requirements:- Two-plus years of experience as a Senior Operations Manager or seven-plus years of experience as an Operations Manager in a customer experience environment.
- BA/BS degree preferred.
- Experience managing supervisors, as well as coaching and developing Teammates.
