Position Summary The Senior Operations Manager (SOM) directly reports to the Director of Property Operations in the Office of Facilities Management and Decarbonization (OFMD), and indirectly reports to the Deputy Commissioner, OFMD. The SOM as Property Operations' second in command for the Boston metropolitan area, manages staff in their performance of the agency statewide program of building and land management, as specified in client service level agreements. The portfolio encompasses 1.8 million square feet of buildings including the McCormack State Office Building, Erich Lindemann Mental Health Center, and Charles F. Hurley Building in Boston and the MA Technology Information Center (MITC) in Chelsea.
The SOM supervises Facilities Managers and indirectly, their staff. The primary duty is to manage staff, delegate work and oversee outside service providers to perform at a high level of effectiveness. As a senior supervisor, the SOM drives and maintains high personnel performance towards operational results, good customer communication, and collaborative relationships. Indirectly the SOM supervises 25-30 employees, and contractors.
Duties & Responsibilities: - Collaborate with the Director to develop polices to support and oversee the agency's program of statewide managed facilities maintenance over 1.8 million square feet of buildings.
- Develop policies and procedures to drive and maintain an environment of high personnel performance towards operational results, safety, good customer communication, and collaborative relationships.
- Supervise execution of the unit ' s statewide program of daily operation and managed maintenance for agency-managed state buildings towards goals.
- Support Facility Managers ' decisions, share knowledge, delegate tasks, and allocate resources.
- Support subordinate Facility Managers in exceptional personnel and resource management to adhere to agreed services and to achieve client satisfaction.
- Supervise 25-30 facilities staff, providing services at three active, high-profile buildings and one inactive building in the Boston metropolitan area. Staff oversight includes Facility Managers, indirect supervision of Assistant Facility Managers, line operating staff, contractors, and oversight of operations at buildings. Available on the call list for Building Emergencies.
Salaries will be determined based on candidate experience and organizational peer equity.
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Qualifications:MINIMUM ENTRANCE REQUIREMENTS:
Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.
Substitutions:
I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.
II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.
III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.
IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.
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