Senior Operations Manager

SENIOR OPERATIONS MANAGER

Location: Washington, DC Metro Area / Assigned portfolio of parking facilities
Department: Operations
Reports To: VP or GM
FLSA Status: Exempt
Work Arrangement: On-site / Across assigned facilities
Schedule: Based on operational needs; nights and weekends as necessary

Position Summary

The Senior Operations Manager is responsible for the daily management of large, complex parking operations encompassing multiple garages and/or surface lots, either on a single property or across a portfolio of locations. This position delivers on company, client, and customer expectations by ensuring that assigned facilities operate in accordance with Colonial Parking policies and established standards. The Senior Operations Manager provides leadership, drives positive change, and supports organizational learning and development objectives.

Essential Duties and Responsibilities

Portfolio Operations & Leadership

• Directly supervise and lead a team of managers responsible for the operations of an assigned portfolio of parking facilities.
• Oversee daily operations and ensure each assigned location is appropriately staffed and operated in accordance with company policy.
• Ensure compliance with company standards for revenue control, equipment maintenance, accurate signage, and internal audit performance.
• Conduct and document audits of revenue control procedures, staffing requirements, and customer service standards.
• Establish annual and periodic performance and development goals for portfolio team members and evaluate results against established metrics.

Financial Performance & Revenue Control

• Collaborate with senior management and clients to maximize transient and contract parking revenue opportunities.
• Ensure facility revenue controls, processes, and procedures are documented, implemented, and consistently followed.
• Monitor facility performance against approved budgets and proactively manage client expectations.
• Develop and implement plans to increase revenue, improve operational efficiency, and achieve project performance goals.

Client Relationships & Business Development

• Maintain awareness of market trends relevant to the assigned portfolio.
• Continuously strengthen Colonial Parking's professional relationships with clients.
• Attend meetings with property clients and address special requests as needed.

Policies & Additional Responsibilities

• Review, understand, and acknowledge applicable company policies and procedures in writing when requested.
• Work nights and weekends as necessary to fulfill operational responsibilities.
• Perform other special projects as directed by the Vice President and General Manager.

Minimum Qualifications

• Bachelor's degree in business or a related field, or equivalent related experience.
• At least four years of operations and leadership experience in the parking or a related industry, including revenue control and reporting.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Excellent verbal communication, formal presentation, written communication, and comprehension skills.
• Valid driver's license.

Preferred Qualifications

• Supervisory experience in the parking industry within a privately operated organization.
• Ability to identify new business opportunities for company consideration.
• Experience scheduling shifts to meet daily operational needs.

Performance Standards

This position receives an annual performance review from the direct supervisor to evaluate performance against company expectations and establish job-related performance goals for the upcoming year.

What's in It for You? Benefits and Perks

Colonial Parking, Inc. offers a competitive benefits package designed to support the health, financial well-being, professional development, and work-life balance of our employees. Eligibility for specific benefits is based on employment status and the terms of applicable benefit plans.

• Affordable medical and dental coverage
• Employer-paid short-term disability insurance
• Employer-paid group life and accidental death and dismemberment insurance
• Vacation and sick leave
• Eight paid holidays
• 401(k) eligibility after six months, with an employer contribution
• Education reimbursement
• Employee recognition programs
• Complimentary parking at your assigned work location
• DailyPay access, allowing eligible employees greater flexibility in accessing earned wages

Physical Demands and Working Conditions

The physical demands and work environment described below are representative of those required to perform the essential functions of this position, with or without reasonable accommodation.

Physical Demands

• Stand, walk, and sit for varying periods; use hands and fingers, handle tools or controls, and reach with hands and arms.
• Speak and hear to communicate with employees, clients, and customers.

Work Environment

Work is performed in parking facilities and related operational settings, which may be indoors or outdoors. Employees may encounter prevailing weather conditions, with noise levels ranging from minimal to moderate.

Internal Contacts

Regular interaction with the Vice President and General Manager of Operations, management team members, line managers, professional employees, and hourly staff.

External Contacts

Regular interaction with company clients, corporate contract parking contacts, customers, vendors, and contractors.

Compensation

Actual compensation depends on location, experience, qualifications, and other job-related factors.