3-5 years of experience in medical office administration or healthcare leadership; more experience preferred.
Strong background in operations management within healthcare settings.
Proficiency in Lean/Six Sigma methodologies for process improvement.
Demonstrated ability to lead and mentor teams effectively.
Responsibilities
Oversee budgeting and administrative activities to enhance operational performance.
Ensure a human-centric experience across health centers.
Support direct reports in maintaining efficient operations.
Monitor performance using key indicators related to customers and patients.
Identify and resolve operational issues collaboratively with team members.
Lead process improvement initiatives to enhance patient satisfaction.
Build relationships with experts and vendors to inform process development.
Benefits
Opportunities for professional development and continuous learning.
Inclusive and supportive work culture.
Employee recognition and retention initiatives.
Access to a network of healthcare professionals and resources.
Engagement with senior leadership and visibility in the organization.
Full Job Description
Job Description
The Senior Operations Manager is responsible for building and optimizing strong practice operations and leadership across assigned Mount Sinai Health System departments.
In collaboration with department operations teams, this individual is focused on the success of our health center operations through exemplary people leadership, structured problem-solving, and data-driven process improvement. The Senior Operations Manager is a highly visible role with significant opportunities to lead change and engage with senior leadership across the Mount Sinai Health System.
Responsibilities
Manage Department or Workcenter Operations
Oversee operation, budgeting, and administrative activities todrive high value performance.
Ensure the delivery of a human-centric experience across healthcenters.
Support direct reports in maintaining efficient and effectiveoperations.
Monitor operational performance using key customer, patient, andoperational performance indicators.
Identify and address operational issues. Work with team membersto resolve issues quickly and thoughtfully. Ensure that learnings from issueresolution are captured to drive quality improvement.
Develop a learning community among local practice leaders toensure best practices and resources are effectively shared.
Lead Performance Improvement Efforts
Actively seek and identify ways to provide an improved customerand patient experience.
Lead and mentor process improvement activities that increase theoverall effectiveness of health center operations and drive patientsatisfaction.
Build relationships with internal and external experts, vendors,and customer partners; incorporate insights gained into process development efforts.
Leverage Lean/Six Sigma methodologies to assist departments inassessing and iteratively improving practice workflows and management tools.
Develop and communicate reports to track performance.
Coach practice leaders and health center teams to adopt acontinuous quality improvement mentality.
Build and Sustain High-Performing Teams
Support health center staff recruiting through inclusiveinterviewing processes and behavioral-based interviewing techniques.
Cultivate a service culture across worksite health centers.
Sustain high levels of employee engagement and satisfaction.Implement employee recognition, development, and other retention initiatives.
Establish standards that promote the highest level of compassionand professionalism; hold all worksite leaders accountable to these standardsthrough consistent feedback and coaching.
Create scalable communication processes for information-sharingacross worksite teams and to Commercialization Team leadership.
Other Responsibilities
Maintain an expert understanding of our employer customers andpatients, as well as the services offered by our worksite health centers,system and other partners.
Participate in communicating and marketing the practice model tonew patients and other stakeholders, including employer customers, potentialpatients, and third-party vendors.
Abide by the health centers service framework and contractualrequirements.
Other relevant duties as assigned.
Qualifications
Bachelors degree required (Masters preferred)
3-5 years (higher preferred) in medical office administration or other healthcare leadership role is required
Compensation Statement
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $103,000.00 - $157,492.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
About Mount Sinai Hospital
Mount Sinai Hospital is a hospital network based in New York City. It was founded in 1852 and is one of the oldest and largest teaching hospitals in the United States. The hospital has been ranked among the top hospitals in the country by U.S. News & World Report and is known for its excellence in patient care, research, and education. Mount Sinai Hospital is affiliated with the Icahn School of Medicine at Mount Sinai and has a staff of over 7,000 physicians, nurses, and other healthcare professionals.
