About the RoleDoorDash Labs is looking for a Senior Operations Associate to help scale drone delivery across multiple partners and cities in Texas and Tulsa, Oklahoma. You'll own regional operational workstreams, working closely with drone partners, local teams, and cross-functional stakeholders to improve delivery reliability, support market expansion, and create a consistent experience as our network grows.
You'll connect what's happening on the ground with the region's performance-using data and field observations to identify gaps, prioritize opportunities, and drive solutions from diagnosis through implementation. You'll manage a large team across multiple sites and cities, setting clear priorities, coaching team members, and holding the team accountable for consistent execution. You'll also serve as a key operational point of contact for multiple drone partners, aligning on shared priorities, ensuring follow-through, and turning lessons from individual sites into improvements across markets.
This role requires someone who can operate independently, influence without direct authority, and balance immediate operational needs with building processes that scale. You'll also support community engagement and adoption, bringing local feedback into how we launch and improve drone delivery.
This is a hybrid role based in the Dallas Metro area, with regular travel to partner operations and launch sites across Texas and Tulsa, Oklahoma.
You're excited about this opportunity because you will...- Drive regional performance: Monitor performance across cities and drone partners, investigate gaps in delivery reliability and operational efficiency, and drive action plans with clear owners and follow-through.
- Lead partner coordination: Serve as a day-to-day operational contact for multiple drone partners, align on priorities, surface risks early, and coordinate resolution of issues affecting shared operations.
- Own problems end to end: Independently diagnose operational challenges, recommend solutions, and coordinate execution across internal teams and external partners. Escalate decisions with clear context and proposed next steps.
- Build consistent operations at scale: Develop and improve SOPs, launch checklists, escalation paths, and operating routines that establish common standards while accommodating differences across partners and markets.
- Lead launch workstreams: Coordinate operational readiness for new sites and cities, track dependencies, resolve blockers, and support launches through stabilization.
- Turn insights into improvements: Use SQL, dashboards, and field observations to identify root causes, test changes, and scale successful approaches across the region. Use AI tools to streamline workflows and help us support customers and merchants faster.
- Strengthen local adoption: Partner with local teams and community-facing stakeholders to support awareness, address questions, and translate merchant and consumer feedback into operational improvements.
We're Excited About You Because- You take ownership and deliver results. You have experience managing complex operations or leading projects across multiple sites, markets, or partners. You can bring structure to ambiguous challenges, prioritize competing needs, and carry work from identifying a problem through implementing a solution and measuring its impact.
- You combine analytical thinking with operational judgment. You're comfortable using SQL and dashboards to understand performance, and you connect the data with what's happening on the ground. You're curious about how AI tools can improve workflows and help teams deliver faster, more reliable service to customers and merchants.
- You build strong relationships and keep work moving. You communicate clearly with external partners and internal teams, establish shared priorities, and follow through on commitments. You're comfortable having honest conversations about performance, surfacing risks early, and bringing recommendations that help others make decisions.
- You thrive in evolving, hands-on environments. You stay composed when live operations change, bring a strong commitment to safety and consistent execution, and turn lessons from individual sites into better practices across the region. You're willing to travel regularly across Texas and Tulsa, Oklahoma, to support partners, site operations, and new launches.
