5-7 years of experience in procedure writing for operational teams
Proven ability to document new or transformed business processes
Strong skills in gathering and structuring information from business experts and POs
Expertise in ensuring quality, consistency, and compliance in documentation
Proficient in Microsoft Suite, especially SharePoint and Copilot
Experience using AI tools in writing processes
Ability to explain complex concepts in plain language for diverse audiences
Responsibilities
Design and write operational procedures for a new insurance ecosystem
Master and analyze the impact of new solutions and business rules
Gather and validate information autonomously from business experts
Ensure content quality, consistency, and compliance with documentation standards
Synthesize complex concepts into accessible language for varied audiences
Utilize Microsoft tools, including SharePoint and AI, to enhance documentation
Structure information effectively for different audience needs
Benefits
Opportunity to work on a cutting-edge project modernizing the insurance ecosystem
Collaborative environment with business experts and product owners
Focus on plain-language writing, enhancing communication skills
Use of advanced AI tools to streamline documentation processes
Potential for professional growth in a senior writing role
Full Job Description
Job Description Overview:
The client is opening three identical procedure writer positions, attached to knowledge management, to support the first release of a project modernizing the individual insurance ecosystem. The central deliverable is the operational procedure: the resource must master a solution not yet in production, assess the impact of new ways of working on operations and derive the documentation needs from it. The work relies on autonomous information gathering with business experts and POs, then on structuring information for varied audiences. The mandate stresses simplicity, consistency and compliance of content, which puts plain-language writing on the same level as documentation rigour. Use of AI and Copilot is stated as a work expectation, framed by existing templates, not as an asset.
Sought candidate: a senior procedure writer who has documented new or transformed business processes, based on interviews with business experts, for operational teams. The person structures content in SharePoint and integrates generative AI into their writing practice.
Requirements
Required:
Design, writing, validation and updating of operational procedures
Mastery of a new solution, business rules, target processes and user journeys, with operational impact analysis
Gathering, validating and structuring information with business experts and POs, autonomously
Quality, consistency, compliance and accessibility of content according to writing and document management practices
Analysis, synthesis and plain-language explanation of complex concepts for varied audiences
Microsoft suite, including SharePoint, Lists and Copilot
Use of AI in writing, according to provided processes and templates
Profiles to Exclude:
IT technical writing profile (API documentation, developer guides, system documentation) without procedures intended for operational business teams.
Business analyst profile whose documentation is limited to functional requirements or specifications, without procedures delivered to operational users.
Trainer or change management profile whose deliverables are training or communication material, without operational procedures written and maintained.
Web, marketing or communication content profile, without business process documentation.
Profile limited to occasional updates of existing procedures, without designing documentation for a new process or solution.
