Overview
Senior Multi-Line Claims Specialist (Commercial Auto Liability & Physical Damage)
Location: 100% Remote (U.S.)
Schedule: Full-Time
Salary Range: $75,000 - $95,000
Job SummaryCCMSI is seeking an experienced claims adjuster to investigate, evaluate, negotiate, and resolve complex multi-line claims for national account clients. This role focuses on commercial auto liability and first-party collision/physical damage exposures and requires demonstrated expertise handling litigated claims, high-value bodily injury claims, coverage analysis, and complex investigations while maintaining exceptional client service and compliance with corporate claim standards.
Responsibilities
- Investigate, evaluate, and adjust complex multi-line claims in accordance with established claim handling standards and applicable laws.
- Manage commercial auto liability and first-party collision/physical damage claims from assignment through resolution.
- Establish reserves and provide reserve recommendations within approved authority levels.
- Evaluate liability, damages, injury exposure, medical documentation, and litigation risk to develop appropriate claim strategies.
- Negotiate settlements in accordance with Corporate Claim Standards, client-specific handling instructions, and applicable state regulations.
- Coordinate with attorneys, clients, claimants, vendors, and other stakeholders throughout the claim adjustment process.
- Review and maintain claim documentation, diary management, and timely file activity.
- Monitor litigated and high-exposure bodily injury claims while ensuring compliance with reporting, excess carrier notification, and corporate quality standards.
Qualifications
Required:
- 10+ years of multi-line claims adjusting experience.
- Active Adjuster License required.
- Active New York Adjuster License required.
- Experience handling commercial auto liability claims.
- Experience handling first-party collision/physical damage claims.
- Experience handling litigated claims, including files involving attorney representation.
- Experience managing high-value bodily injury claims.
- Excellent oral and written communication skills.
- Strong analytical and negotiation skills.
- Ability to work independently while managing competing priorities.
- Proficiency with Microsoft Office programs.
Nice to Have:
- Multiple active state adjuster licenses.
- Experience supporting national account clients.
- Bachelors Degree preferred.
- AIC, ARM, or CPCU designation preferred.
- Bilingual (Spanish) proficiency highly valued for communicating with claimants, employers, or vendors, but not required.
How We Measure Success
- Timely and compliant claim handling in accordance with CCMSI standards and client-specific instructions.
- Accurate liability assessments, reserve management, and claim documentation.
- Effective investigation and resolution of commercial auto and multi-line claims.
- Successful management of litigated and high-exposure bodily injury files.
- Strong communication with clients, claimants, attorneys, and vendors.
- Positive file quality review outcomes and adherence to corporate claim handling expectations.
Why Youll Love Working Here
- 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
- Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
- Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
- Career growth: Internal training and advancement opportunities
- Culture: A supportive, team-based work environment
This is where we shine, and we hire adjusters who want to shine with us.
Compensation & Compliance
The posted salary reflects CCMSIs good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.
Visa Sponsorship:
CCMSI does not provide visa sponsorship for this position.
ADA Accommodations:
CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Our Core ValuesAt CCMSI, we believe in doing whats rightfor our clients, our coworkers, and ourselves. We look for team members who:
- Lead with transparency We build trust by being open and listening intently in every interaction.
- Perform with integrity We choose the right path, even when it is hard.
- Chase excellence We set the bar high and measure our success. What gets measured gets done.
- Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
- Win together Our greatest victories come when our clients succeed.
We dont just work togetherwe grow together. If that sounds like your kind of workplace, wed love to meet you.#CCMSICareers #EmployeeOwned #GreatPlaceToWorkCertified #ESOP #TPA #InsuranceCareers #ClaimsCareers #CommercialAutoClaims #BodilyInjuryClaims #LitigationClaims #NationalAccounts #RemoteJobs #IND123
