10+ years analyzing and building collaboration systems
10+ years scoping M365 implementation projects
10+ years working in SharePoint on-prem environments (2013, 2016, 2019)
Active technical certifications in Microsoft Modern Workplace
Strong prioritization skills
Professional attitude and respectful demeanor
Responsibilities
Manage a charge hour expectation of 1,450 hours annually, balancing billable and presales efforts.
Provide weekly support for project and escalated incident management tickets, focusing on customer satisfaction.
Lead pre-sales activities, including client meetings and solution design.
Engage with clients to understand their needs and propose Microsoft 365 solutions.
Research and integrate new technologies related to Microsoft applications.
Lead cross-functional teams to deliver technology solutions for complex business problems.
Mentor junior teammates in M365 best practices and technical skills.
Benefits
Competitive Compensation Package
Growth Opportunities
Community Involvement
Personal Development
Employee and Family Celebrations
Green Initiatives
Personal Time Off
Work Life Balance
Recognition and Awards
Full Job Description
Job Type
Full-time
Description
This position will be a member of the Modern Work / Data & AI practice as a Senior Modern Work Engineer II. The incumbent be a key technical contributor in Microsoft AI and Microsoft 365 projects, focusing on backend development, leveraging custom development, database, Power Platform, and deep SharePoint knowledge to delight our customers and help them build new solutions/solve challenging business problems.
Roles and Responsibilities/ Essential Functions:
Charge hour expectation of 1,450 hours annually; balanced between billable and presales efforts.
Provide 2-4 hours/week of support for project and escalated incident management tickets for current customers with focus on customer satisfaction and quality.
Lead pre-sales activities including meeting prospective clients and using your expertise to highlight how Microsoft technologies can solve everyday problems; follow-on presales activities will include solution design, proposal writing, and project estimating.
Engage with clients to understand their business needs and challenges and propose Microsoft 365 Modern Work solutions that align with their goals and vision.
Dedicate time to researching, evaluating, and integrating new technologies related to Microsoft applications (SharePoint, M365 Copilot, and the broader suite of Microsoft productivity applications)
Lead cross-functional teams through complex business problems to successful delivery of a technology solution that will solve the challenge.
Comprehend and contribute to complex business processes through business acumen and technical aptitude.
Lead mentoring activities for junior Modern Work and AI teammates, investing in key M365 best practice education, building a deep level of expertise in new talent.
Work with business leaders outside of IT to develop solutions.
Communicate key messages at both Executive and technical leadership levels.
Be a thought leader on the team in designing, coding, unit testing software.
Cultivate effective communication with others throughout all levels of the organization.
Lead development activities using cutting edge technologies to match the fit for our customer from a time, budget, and technical needs.
Estimate development effort required to deliver small and large projects.
Be a thought leader on the team in designing, configuring, unit testing software.
Lead development activities using cutting edge technologies to match the fit for our customer from a time, budget, and technical needs.
Delight clients by delivering Microsoft-based solutions that simplify their business processes.
Build lasting customer relationships based on exceptional customer service and support, best in class solution quality, and open and honest communication.
Share, build, and follow team quality processes in projects and support activities.
Embrace new challenges in similar or parallel workstreams as needed.
Swarm to the work in any other area in need of your expertise, opinion, and engagement - Microsoft is moving fast, and you will be a key to helping our team keeping up with the latest features and recommendations.
Requirements
How to qualify:
5+ years' Business Consulting experience
10+ years' experience analyzing and building existing collaboration systems
10+ years' experience scoping M365 implementation projects, partnering with Engineering and Cloud Architecture teams to ensure all key components are identified and dimensioned
10+ years' experience working in SharePoint on prem environments, including SharePoint 2013, 2016, and 2019
Active technical certifications in Microsoft Modern Workplace
Maintain an outcome focused mindset
Have strong prioritization skills
Always be a team player
Carry a professional attitude and respectful demeanor
What you can expect from HBS:
Competitive Compensation Package (May include but not limited to: Bonus, Incentive, Commission, Fair Wage, Retirement Plans, Benefits with HSA Compatible Plans)
Growth Opportunities
Community Involvement
Personal Development
Employee and Family Celebrations
Green Initiatives
Personal Time Off
Work Life Balance
Recognition and Awards
Day in and day out, you will be a part of a collaborative, innovative and award-winning team that will make you a better professional. Choose HBS today!
About Heartland Business Systems
Heartland Business Systems is an information technology services company that provides a range of services, including network design and implementation, cloud computing, and cybersecurity. The company works with a variety of clients, including small businesses, government agencies, and educational institutions. Heartland Business Systems is headquartered in Chippewa Falls, Wisconsin and has additional offices in Minnesota and Illinois. The company was founded in 2002 and has since grown to become a leading provider of IT services in the Midwest.
