Senior MLOps Platform Engineer {S}

Position Overview:

Our AI Center of Excellence builds the next generation of Agentic AI products that autonomously reason, plan, and act on behalf of our customers. To deliver these capabilities at scale, we need a platform engineering group that provides a robust, secure, and highly available MLOps foundation across both on premise clusters and AWS. The team works closely with data scientists, product engineers, and SREs to turn experimental models into reliable services that power mission critical applications.

In support of work/life balance, many positions are available for a flexible schedule within the pay period. Ask us about the opportunity for flex scheduling if that's of interest to you.

Why join us

• Shape the end-to-end lifecycle of cutting-edge AI services-from model training to production inference.
• Influence architecture decisions for a hybrid cloud environment that will serve thousands of concurrent agents.
• Collaborate with world-class researchers and product teams while enjoying a strong engineering culture focused on automation, observability, and reliability.

Responsibilities:

• Design, implement, and operate a unified MLOps platform that supports both on-premise Kubernetes clusters and AWS. The platform should enable rapid onboarding of new Agentic AI services and provide consistent governance across environments.
• Develop reusable CI/CD pipelines (GitLab CI) for model packaging, containerization, automated testing, canary releases, and rollbacks.
• Build observability, monitoring, and alerting stacks (Prometheus, Grafana, OpenTelemetry, CloudWatch) to track inference latency, throughput, resource utilization, and data drift for real time and batch workloads.
• Create self-service tooling (CLI, SDKs, UI dashboards) that allows data science and product teams to register models, define inference endpoints, and manage versioning without deep DevOps involvement.
• Architect and maintain data pipelines that feed training data, model artifacts, and inference logs into a governed data lake (S3, on prem object store).
• Collaborate with research and product engineers to translate experimental Agentic AI prototypes into production grade services, ensuring reproducibility, security, and compliance.
• Drive performance optimization for inference workloads (GPU/CPU scaling, model quantization, batching strategies)
• Champion best practices in security (IAM, network policies, secret management), cost efficiency, and disaster recovery for the hybrid infrastructure.
• Mentor junior engineers and contribute to internal knowledge bases, upskilling, and review processes.

Required Qualifications:

• BS in computer science or related engineering field
• 5+ years of experience building and operating production grade software infrastructure, preferably in a hybrid onprem / cloud environment
• Deep expertise with Kubernetes (cluster provisioning, Helm, operators, custom resources) and container runtimes (Docker, OCI)
• Hands on experience with AWS services (EKS, SageMaker, S3, IAM, CloudWatch, Step Functions) and the ability to bridge onprem resources with AWS via VPN/Direct Connect
• Strong software engineering skills in Python and at least one compiled language (Go, Rust, or Java) for building platform components and SDKs
• Proficiency with CI/CD and GitOps tooling (Argo CD, Flux, Gitlab, GitHub Actions, or similar)
• Solid understanding of distributed systems (consensus, fault tolerance, load balancing) and experience tuning high throughput, low latency inference pipelines
• Experience with data engineering frameworks (Airflow, Prefect, Kafka, Spark, Flink) and building robust, versioned data pipelines
• Familiarity with observability stacks (Prometheus, Grafana, OpenTelemetry, ELK) and the ability to define meaningful SLIs/SLOs for AI services
• Track record of collaborating with research or product teams to move prototypes to production, translating experimental code into maintainable services
• Strong problem solving mindset, excellent written and verbal communication, and a passion for building scalable AI platforms

Preferred Qualifications:

• Working knowledge of Scrum and Agile software development methodology

Location: Remote

This is a remote position that will primarily be supporting our Aurora, CO and King of Prussia, PA locations. Due to contract requirements, the job has to be performed from a remote location in the United States.

What We Offer:

• Comprehensive medical/vision/dental insurance packages
• Company contributions to qualified HSA accounts
• 401k retirement plan with industry leading company contributions
• 3 weeks of vacation accrual per year plus time off for sick leave and unscheduled life events
• 13 paid holidays
• Upfront tuition assistance for approved degree programs
• Annual bonus program based on company and employee performance
• Company paid life insurance, AD&D, Short-Term and Long-Term disability insurance
• 4 weeks paid Parental Leave
• Employee assistance program (EAP)

EHS/Environmental Requirements:

This job operates alongside a professional office environment. While performing the duties of this job, the employee routinely is required to use hands to keyboard, communicate, listen to, and interpret instructions and remain stationary for extended periods of the time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Applicants are invited to apply for a reasonable accommodation to perform the essential duties of the job. To apply, send a request to staffing@arka.org or contact 203-797-5000 and press 2 for Human Resources.

ITC & Security Clearance Requirements:

This position requires the incumbent to access export-controlled information. If you are not a U.S. Person, any offer is contingent upon the Company's ability to obtain a special license granting you access. This could take several months. You will not be able to begin employment until such license is obtained.

Visa Restrictions:

No visa sponsorship is available for this position.

Pre-employment Screenings:

Employment with any ARKA companies in the U.S. is contingent upon satisfactory completion of several pre-employment requirements to include a credit check, background check, and drug screen.