Full Job Description
JOB SUMMARY
The Meetings & Events Sr. Manager oversees daily department operations, ensuring
high-quality, customer service-focused outcomes that align with the goals of clients and
other stakeholders. The Manager will focus on building industry-leading event
programming that aligns with the goals of clients and other stakeholders. In this role you
will lead a team of meeting and event specialists, ensuring planning, space preparation,
service delivery, and post-event wrap-up activities are delivered with care and quality.
Additionally, the Meetings & Events Sr. Manager oversees the amenities team and
ensures daily operations are maintained, ensuring a positive experience and high level
of service for our clients. This individual works with the amenities team to guarantee
world-class experiences for Host clients and other important stakeholders.
This Meetings & Events Sr. Manager is responsible for management of the team
delivering events for our client across multiple locations in the East and Latin America
Region and rolls up the America's Events & Amenities Director.
In addition to making recommendations on budgets and cost management, this
individual also will coordinate with clients to resolve complex issues and provide a
consistently positive experience through regular engagement and improvement of event
and amenity processes. The Meetings & Events Sr. Manager will work with teams to
track benchmarks and ensure superior performance from the entire events and
amenities staff.
This role is based in one of our client's offices in Bellevue and will require travel
between multiple offices.
DUTIES & RESPONSIBILITIES
Manage a team in one or more offices. Provide direction on employee management(e.g. recruitment of talent, performance management, employee engagement,
employee development, etc.). Make recommendations on budgets and cost
reductions.
Establish work schedules, assigns tasks, cross-trains staff, evaluates performance, and
develops team's skills.
Troubleshoot and resolves complex client inquires and complaints that are escalated.
Follow-up with clients timely to ensure satisfaction.
Ensure consistency in support provided by the team through continuous review and
improvement of existing processes. Interprets and communicates goals and direction
with management. Sets achievable goals that are linked to the objectives of the
organization.
Accountable for KPIs; reports out on a recurring basis.
Track and review Event program metrics, highlighting trends and determining areas for
improvement.
Ensure team responds to event requests through the Internal Events Tool within the
required SLA in compliance with department standards.
Support Experience Services team to ensure event operations are compliant with safety
and facility/property requirements. Ensures smooth event operations; troubleshoot as
needed.
Serve as primary contact with client for meetings & events forecasts and strategies.
Motivate and coach staff towards attaining performance goals, maintaining high
productivity, and improving customer satisfaction.
Review staff workload and makes proactive decisions to meet the department business
demands.
Ensure smooth operations by implementing procedures to drive employee efficiency;
tracks related performance data and solutions for identified gaps.
Monitor the performance, training, and development of staff. Conducts performance
evaluations and counseling.
Responsible for recruiting and hiring new employees and/or
vendors.
Perform other duties as assigned.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Applicants for this role must also live within the United States.
AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the position is $115,000.00 annually and the maximum salary for the position is $130,000.00 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.
• Benefits for Full-Time Employees
• Corporate welfare benefits, which includes medical, dental, vision, disability, health care and dependent care reimbursement accounts, life and AD&D insurance
• 401(k) Plan
• Paid time off, parental leave, and holidays are available as established by Company policy
