The Challenge:Lead our Workplace Experience Team as a
Senior Workplace Manager, crafting spaces that elevate productivity, creativity, and collaboration. You'll ensure operational excellence while driving tactical improvements across facilities, services, and the overall workplace environment.
What You'll Take On:We are seeking a
Senior Workplace Manager to oversee daily operations, facilities, and the overall workplace experience. Based in our New York headquarters, you will lead a diverse portfolio of responsibilities, from vendor management and space planning to incident response and sustainability initiatives.
This is a
people-first, high-autonomy role focused on delivering exceptional service to studio teams, optimizing the workplace for daily excellence and long-term evolution. Success will depend on both strategic insight and strong execution across multiple projects and work streams.
- Manage daily operations, facilities, and workplace experience across at our New York headquarters, with remote support for select smaller location in the northeast US.
- Lead a small, high-performing team with a focus on continuous improvement, cross-functional collaboration, and service excellence.
- Act as a tactical leader overseeing a complex operational area with measurable impact on team performance and studio effectiveness.
What You Bring:Qualifications & Experience- 6-8 years of direct experience in workplace/facilities management, including 2+ years of team leadership.
- Proven record of managing cross-functional teams in complex, fast-paced environments.
- Strong track record in tactical decision-making, operations oversight, and process improvement.
- Prior experience in creative, technical, or high-growth work environments strongly preferred.
- Bachelor's degree (or equivalent) in Facilities, Hospitality, Real Estate, or a related field.
Skills & Attributes- Advanced knowledge of workplace management practices, vendor contracts, and H&S compliance.
- Exceptional people leadership and interpersonal skills.
- High degree of autonomy with strong judgment in operational, people, and project decisions.
- Strong problem-solving abilities and analytical thinking; comfortable addressing issues that impact the broader business.
- Comfortable managing a predetermined budget and offering input into strategic workforce and financial planning.
Leadership & People Management- Lead and mentor a multidisciplinary team, setting clear goals and expectations while creating a culture of excellence, inclusion, and accountability.
- Provide coaching and performance feedback, manage career development, and identify training opportunities.
- Recommend and implement strategies for employee progression and workforce planning.
- Act as both advisor and mentor, fostering growth through formal training and on-the-job learning.
- Participate in moderate to significant people decisions, such as hiring, performance improvement, and development planning.
Collaborator & Strategic Partnership- Build strong, trusted relationships with studio leadership, global workplace partners, and other internal teams.
- Influence stakeholders to align on goals, standards, and execution of workplace strategies.
- Contribute input to tactical planning and local implementation of global initiatives.
- Partner with senior leadership to anticipate evolving business needs and translate those into actionable space and service solutions.
Facilities & Operations Oversight- Own all aspects of facility operations including health & safety, maintenance, cleaning, catering, and space management across the assigned portfolio.
- Lead day-to-day tactical execution and elevate recurring or strategic issues for resolution.
- Apply strong decision-making skills to address operational issues, managing escalations with discretion and speed.
- Implement moderate to significant improvements in systems, processes, and service levels across the workplace portfolio.
Vendor & Contract Management- Oversee a wide network of service providers and contractors, including vendor selection, performance reviews, budgeting, and contract negotiation.
- Optimize supplier relationships to deliver high-quality, cost-effective solutions that support business outcomes.
- Monitor budgets, control costs, and provide accurate forecasting; contribute input into annual planning processes.
Program & Project Management- Manage multiple, complex projects (e.g., moves, renovations, workplace refreshes) with minimal supervision.
- Lead cross-departmental initiatives and collaborate with Real Estate, IT, and Studio Ops teams.
- Own and improve documentation and data accuracy in workplace systems (CAFM, IWMS).
Business Continuity & Emergency Response- Serve as site lead for incident response and emergency management
- Liaise with Health & Safety, Security, and Facilities Compliance to create and test protocols and response plans.
Innovation & Sustainability- Drive ESG goals and sustainable workplace practices, including energy usage monitoring and resource efficiency.
- Contribute to the design and enhancement of spaces that blend functionality, technology, and wellness.
Leveling & Role Scope (Manager Tier)- Leads a team of experienced professionals and/or managers.
- Works on cross-functional assignments and drives complex, multifaceted projects.
- Operates with significant latitude in decision-making; escalates only unique or highly complex matters.
- Establishes and assures adherence to budgets, schedules, and performance goals.
- Participates in the strategic planning process; may contribute to long-term staffing plans and business initiatives.
If you're passionate about creating world-class spaces that support creativity and collaboration-and ready to lead a team at the heart of studio life-this role is for you.
What We Offer You: - Great Company Culture. Ranked as one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
- Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
- Work Hard, Play Hard. Our employees bond, blow-off steam, and flex some creative muscles - through corporate boot camp classes, company parties, game release events, monthly socials, and team challenges.
- Benefits. Medical (HSA & FSA), dental, vision, 401(k) with company match, employee stock purchase plan, commuter benefits, in-house wellness program, broad learning & development opportunities, a charitable giving platform with company match and more!
- Perks. Fitness allowance, employee discount programs, free games & events, stocked pantries and the ability to earn up to $500+ per year for taking care of yourself and more!
