The Senior Manager, Workplace Planning & Advice leads a team of foundational Workplace Planning Consultants focused on delivering entry-level advice, education, and transactional support to participants. This role ensures a smooth onboarding experience, rapid progression to productivity, and consistent advice quality. The manager fosters a learning environment while driving individual growth, customer satisfaction, and foundational metric achievement.
What you will do:- Lead a team of Consultants delivering education and point-in-time fiduciary advice to plan participants.
- Own onboarding, development, and performance plans that accelerate speed to proficiency and progression into Senior Consultant roles.
- Coach team members on Empower advice model, Best Interest Profile (BIP), referral processes, and core product guidance.
- Supervise participant interactions to ensure compliant, accurate, and effective advice delivery.
- Monitor and manage performance metrics including quality scores, service standards, call volume, and referral activity.
- Act as supervisory principal for fiduciary advice and account opening activities in compliance with regulatory requirements.
- Partner with EPW Training, Workforce Management, and Segment leaders to align hiring, schedules, and content updates.
- Identify trends in escalations, address root causes, and foster a culture of continuous improvement.
- Conduct one-on-one meetings, call reviews, performance appraisals, and developmental feedback conversations.
- Champion culture, diversity, recognition, and career mobility within the team.
What you will bring:- Bachelor's degree or equivalent experience.
- FINRA Series 7, 24, and 66 required. (Series 9/10 acceptable substitute for 24); Series 63/65 permissible.
- FINRA fingerprinting required.
- 3+ years of financial services or Workplace Planning & Advice experience.
- 1-2 years of leadership or coaching experience preferred.
- Familiarity with qualified plan types, IRAs, advice delivery, and service center operations.
- Passionate about development and coaching.
- Skilled in managing new hire progression and feedback loops.
- Committed to service and advice quality.
- Comfortable supervising multiple priorities and timelines.
- Capable of navigating change and driving continuous process improvement.
Work Environment & DisclaimerThis job operates in a professional office environment.
This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required to perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.
What we offer youWe offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.
- Medical, dental, vision and life insurance
- Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
- Tuition reimbursement up to $5,250/year
- Business-casual environment that includes the option to wear jeans
- Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
- Paid volunteer time - 16 hours per calendar year
- Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
- Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.
Base Salary Range$96,100.00 - $135,700.00
The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***
Job Posting End Date at 12:01 am on:
10-31-2026
