Department: Fulfillment Operations
Location: Belton, MO
Shift: Monday - Thursday, 3:30pm to 3:00am
OverviewThe Sr. Manager, Fulfillment Operations is responsible for building a team of high performing leaders in a fast-paced fulfillment environment. This role is responsible for delivering and executing daily and short-term plans to achieve operational and business objectives.
Responsibilities- Manage multiple leaders and a team of full-time and temporary associates.
- Build and manage a relationship with clients by maintaining regular communication and partnership
- Plan, monitor, and execute staffing schedules and adjust as needed to ensure proper staffing levels that support operational demands and business objectives
- Manage inbound/outbound loading and unloading of trucks while maintaining warehouse organization and inventory accuracy
- Maintain productivity, customer service, and safety standards on a daily basis
- Provide superior customer service and maintain professional and courteous relations with strategic partners
- Promote constant and measurable improvement; teach and enforce SCLS' Quality Policy at all times
- Train, coach, mentor, and develop staff to achieve business objectives while providing career developing opportunities; conduct performance reviews
- Manage revenue and expenses within budget; manage and track key performance indicators (KPIs)
- Communicate to operations' staff in areas such as: objectives, policies, procedures, safety methods, practices, programs, etc.
- Manages site continuous improvement initiatives and developing/driving a lean culture
- Oversight for site safety programs, compliance, and adherence to SCLS' safety guidelines and policies
QualificationsEducation/Experience
- Bachelor's Degree in Supply Chain Management, Business, or related field strongly preferred
- High School diploma/GED Required
- Must have at least 5-7 years of leadership experience preferably in a fulfillment operation or distribution environment; Prior supervisory experience in a fulfillment operation is preferred
- Must have experience with an Order Management System, Warehouse Management System, and/or Labor Management System.
- Must be proficient in Microsoft Office including Word, Excel and PowerPoint.
Knowledge, Skills and Abilities
- Ability to adjust strategy on the fly while functioning in a high-stress environment in order to obtain operational goals
- Ability to understand the life cycle of the fulfillment business and how it pertains to each unique customer
- Ability to build a cohesive team that exemplifies SCLS' values and operates to support SCLS' mission statement
- Strong written and verbal communications skills
- Ability to identify and understand problems, challenges, and opportunities by analyzing and comparing data to reach a proper conclusion
- Ability and passion to deliver excellent customer service and develop mutually benefiting relationships with all partners
- Ability to influence change management and operational performance from areas outside of his/her direct control
- Ability to write reports, business correspondence, and procedure manuals
- Ability to plan, organize, and manage multiple projects and set priorities
- Ability to effectively present information and respond to questions from groups of Managers, Clients and general public
- Ability to read, analyze, and interpret policies and contracts
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Benefits:- Benefits package including medical, dental, vision, HSA, and medical reimbursement
- Annual bonus eligibility
- 401(k) match
- Vacation and holiday pay
- Employee assistance and identity theft protection
- Career development and opportunity for internal promotions
- Tuition reimbursement for further education
- Company paid life insurance and short term disability
