Senior Manager, Vendor Management

POSITION TITLE: Senior Manager, Vendor Management

REPORTS TO: Senior Director, Vendor Management

LOCATION: Moosic, Pennsylvania (Hybrid)

ABOUT THE ROLE:

The Senior Manager, Vendor Management is a senior leadership role responsible for overseeing the execution and continuous improvement of end-to-end dubbing vendor operations.

Overseeing quoting, relationship management, contracts, and onboarding across the vendor lifecycle, this role is accountable for developing, managing, and continuously improving Deluxe's vendor operations capabilities, systems, processes, and controls. The role drives operational excellence, ensures compliance, and enables data-driven decision-making across teams.

The Senior Manager, Vendor Management partners closely with, Finance, Legal, Operations, and Client Services teams to define and deliver high-quality services and winning commercial proposals.

PRIMARY REPONSIBILITIES:

• Commercial & Vendor Management
  • Working with operations, studio partners, and commercials leads to ensure vendor costs and capacity support competitive, accurate, and profitable proposals.
  • Oversee quoting processes to ensure they meet operational, financial, and client requirements. Act as a local escalation point for any queries or issues (internal or external).
  • Work with operations and client services teams to identify and resolve vendor, or workflow issues, escalating and addressing risks proactively.
  • Build and maintain strong vendor relationships within assigned territories, partnering with Operations and the wider Vendor Management team to support service delivery and performance.
  • Support regular vendor performance reviews in your territory to ensure high service standards and continuous improvement. Monitor work pipeline based on financial forecasts and customer feedback and work collaboratively with vendor management and the dubbing studio partners to ensure sufficient vendor capacity exists to support customer requirements.
  • Support the sourcing of new vendors where required to support business and customer needs.
• Process Optimization
  • Proactively review and enhance vendor management processes, workflows, and tools to improve operational efficiency, visibility, and reporting across projects, teams, and the wider business.
  • Partner with Product, Finance, and other support teams to define requirements for systems and tools that support cost collection, approval workflows, vendor performance management, spend analysis, and profitability reporting.
  • Identify and implement opportunities to streamline workflows, reduce duplication of effort, and improve operational efficiency through process standardisation, automation, and the effective use of technology.
• Vendor Operations
  • Manage the onboarding of new vendors and services, ensuring service readiness, a positive onboarding experience, and continuous improvement of onboarding processes and training.
  • Ensure talent contracts and rights assignments are collected, maintained, and processed in compliance with customer requirements and Deluxe SLAs.
  • Manage vendor payment operations, ensuring purchase orders and payments are processed accurately, on time, and in accordance with agreed payment terms.
• People & Organizational Leadership
  • Lead, coach, and develop a high-performing team fostering an inclusive, collaborative, and accountable culture.
  • Oversee managerial responsibilities including performance management, promotions, workforce planning, and succession planning
  • Ensure consistent training and onboarding across Vendor Management teams.
  • Promote cross-functional collaboration and clear communication at all organizational levels.
• Strategic Partnership & Governance
  • Collaborating with global leadership and regional leads to support growth, profitability, and market expansion for dubbing services.
  • Identify operational risks and implement mitigation strategies to protect delivery, quality, and financial performance.
  • Represent Deluxe as a senior leader in industry forums, partnerships, and events.
  • Ensure compliance with company policies, industry standards, and applicable legislative and regulatory requirements.

QUALIFICATIONS AND EXPERIENCE:

• Bachelor’s degree in Audio Engineering, Sound Production, Post-Production, Business, Finance, or equivalent professional experience.
• Significant management experience in dubbing, localization, media operations, or post-production environments.
• Demonstrated success leading geographically dispersed teams within a global matrix organization.
• Strong understanding of dubbing workflows, audiovisual technology, and creative localisation principles.
• Proven experience managing operational finance activities, including cost management, forecasting, margin analysis, and profitability reporting.
• Experience working with financial and operational systems to support cost collection, pricing, reporting, and performance analysis.
• Strong understanding of exchange rates, cost drivers, and margin management in global localization
• Exceptional communication skills with the ability to translate technical and financial concepts to diverse audiences.
• Strong analytical and problem-solving skills, with the ability to interpret data and drive informed decision-making.
• Track record of driving process improvement, system implementation, and change management in fast-paced environments.
• High level of organizational rigor, attention to detail, and ability to manage competing priorities.