Senior Manager - Trade & Supply Chain Services America

About the Role

As a Senior Manager, Trade & Supply Chain Services, you will lead the U.S. Trade and Supply Chain Services team, ensuring the delivery of high-quality, consistent and client-focused service across trade operations. Working closely with Relationship Managers, Transaction Banking Sales, Trade Product teams and the broader Trade & Supply Chain Operations network, you will play a critical role in supporting clients and stakeholders through the accurate, timely and efficient execution of trade transactions.

This role is responsible for overseeing day-to-day operations, workflow management, capacity planning and risk oversight, while ensuring activities are conducted in accordance with ANZ policies, regulatory requirements and internal controls. You will be accountable for delivering operational excellence, enhancing the client experience and maintaining a strong risk and governance culture.

As a leader, you will foster a high-performing and collaborative team environment through coaching, development and capability building. You will also contribute operational expertise to client engagements, business initiatives and strategic projects, while driving continuous improvement, process optimisation and automation to support scalable and efficient service delivery.

Role Location: New York, United State
Role Type: Full-time, Permanent

What will your day look like?

As a Senior Manager, Trade & Supply Chain Services, you will:

• Lead the U.S. Trade & Supply Chain Services team, ensuring the delivery of high-quality, consistent and client-focused service to both internal and external stakeholders.
• Maintain deep expertise across trade and supply chain products, ANZ policies, procedures and regulatory requirements, providing operational guidance and support to clients and stakeholders.
• Develop a strong understanding of clients' business models and transaction flows to support effective service delivery and identify opportunities to enhance the client experience.
• Oversee the processing of trade transactions, ensuring activities are executed accurately, efficiently and in accordance with risk policies, regulatory requirements and agreed service levels.
• Proactively manage and resolve client and operational issues, acting as the key escalation point and ensuring timely and effective resolution.
• Build and maintain strong relationships with Relationship Managers, Transaction Banking Sales, Product teams and the broader TSCO network to support business growth and client satisfaction.
• Lead daily operational workflows, resource planning and workload prioritisation to ensure optimal service delivery and operational performance.
• Drive continuous improvement by identifying root causes, implementing corrective actions and enhancing processes to improve efficiency, scalability and automation.
• Oversee key operational controls, approvals and governance activities, ensuring strong compliance with internal policies and regulatory obligations.
• Build, coach and develop a high-performing team, fostering a culture of accountability, engagement, collaboration and continuous learning.
• Promote strong risk awareness and compliance within the team, ensuring effective management of operational risks, sanctions requirements, financial crime obligations and escalation protocols.
• Contribute operational expertise to client engagements, strategic initiatives and business projects, supporting the ongoing growth and development of ANZ's Transaction Banking franchise.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• In-depth knowledge of Trade Finance and Supply Chain products, including Receivables and Payables solutions, Import and Export Letters of Credit, Guarantees and Standby Letters of Credit, with a thorough understanding of International Chamber of Commerce (ICC) rules and publications relating to Guarantees and SBLCs.
• Extensive experience in Trade Operations within a client service-oriented environment, including experience operating within a Hub and Spoke service delivery model.
• Strong understanding of clients' international business activities, transaction flows and operational requirements, with the ability to translate these into effective transaction processing and client service outcomes.
• Proven ability to deliver exceptional customer service, build strong client relationships and provide value-added operational insights while supporting Transaction Banking growth and product penetration.
• Demonstrated leadership experience, including managing teams, coaching staff and collaborating effectively with Sales, Product, Relationship Managers and global operations teams.
• Strong analytical capability, with the ability to assess complex trade transactions and operational issues, identify risks and root causes, and implement effective and sustainable solutions.
• Sound understanding of operational risk, controls and compliance requirements within a trade environment, with the ability to balance client service delivery and risk management obligations.
• Strong organisational and time management skills, with the ability to perform effectively under pressure, manage competing priorities and consistently deliver against tight deadlines.
• Proficiency in Microsoft Office applications and technology tools used for reporting, analysis and business management, with the ability to quickly learn and adapt to new banking systems and platforms.
• Experience with Trade360, MIDANZ, Razor core system interfaces and the Trade Transactive Portal would be advantageous.
• Professional certifications such as CDCS (Certified Documentary Credit Specialist) and/or CSDG (Certified Specialist in Demand Guarantees) would be highly regarded.

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

Compensation

The base salary range for this position is US$ 160,000 - 195,000 annual.

This range is determined by the job, location and level of expertise required for this specific role. The final salary offered will consider your capabilities, skills and knowledge.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

Job Posting End Date

30/10/2026, 11.59pm, (Melbourne Australia)