POSITION OVERVIEW The Senior Manager, Talent Acquisition owns the end-to-end coordination of Full-Time staff hiring and Seasonal & Part-time Temporary Staff hiring from workforce planning, to outreach, interviewing, and onboarding. This role partners closely with hiring managers across SEO for the Full-Time staff hiring as well as Teaching & Learning and Program Operations teams to manage high volume, seasonal hiring, temporary staffing, and independent contractor processing as requested.
The Senior Manager, Talent Acquisition supports the Director of Talent Acquisition in improving hiring processes and data-driven decision-making by creating and maintaining TA standard operating procedures, and tracking, analyzing and reporting on key TA metrics.
The Senior Manager, Talent Acquisition collaborates with People & Culture Business Partners to develop an expert understanding of program calendars and timelines, and create processes and strategies to hire and retain top talent. Moreover, this role manages vendor relationships with staffing agencies and build and maintain passive pipelines to quickly resolve temporary staffing needs throughout the organization, including requests for temps, fellows/residents, interns, and consultants.
Seasonal & Part-time Temporary Staff Recruitment & Selection - Own and execute high-volume, full-cycle recruitment for Seasonal/Instructional (S/I) and part-time temporary staff.
- Develop and maintain talent pipelines using outreach, referrals, CRM campaigns, and events.
- Conduct interviews, lead hiring events, and support candidate engagement.
- Work with program teams to develop S/I hiring timelines, manage all content and documentation related to S/I/instructional hiring processes, including SOPs, templates, job descriptions, and forms. Audit and update collateral as required, and partner with P&C Business Partners for regular compliance review.
- Partner with program teams to maintain accurate headcount and hiring projections.
- Manage, configure, and troubleshoot S/I hiring within Greenhouse ATS and Monday.com.
- Maintain compliance with local and national employment laws while leveraging HR tech stack and consulting P&C Business Partners, as needed.
- Run S/I background checks and manage LiveScan vendor relationships. Under the direction of Talent Management team and External Counsel, coordinate adjudication processes as they arise.
- Partner with P&C team members to facilitate volume onboarding each semester and manage all end-to-end Talent Acquisition processes.
- Support the People & Culture Business Partners and People Operations Team with contingent workforce management
Full-Time Staff Recruitment & Selection - Perform full-cycle recruitment for full-time positions across various departments, including high priority roles as assigned
- Coach and support hiring managers on job descriptions, hiring plans, candidate assessment tools, and interviewer training.
- Partner with the Director of Talent Acquisition on organization-wide staffing strategies in support of the organization's short- and long-term goals.
- Support the Director of Talent Acquisition in identifying platforms and strategic partnerships to increase the representation of all groups in SEO's talent pools across all levels of the organization.
- Liaise between external staffing agencies and hiring managers to successfully manage searches and fill positions on time and under budget.
- Partner with the Total Rewards team to ensure fair and equitable job offers are made to all final candidates.
- Collaborate with People & Culture Business Partners to ensure an effective onboarding process for newly hired employees.
- Support Director of Talent Acquisition with executive searches and other high-priority searches if needed.
Talent Acquisitions Operations, Analytics & Reporting - Act as a Talent Acquisition representative during in-office interview days including greeting candidates and new hires, setting up meeting spaces, facilitating panel interviews and hiring events, and participating in ERG and staff events.
- Manage SEO Talent external inbox and Zendesk internal inbox to promptly respond to external candidate and internal inquiries.
- Track and reconcile Talent Acquisition-related expenses.
- Use project management tools (Monday.com among others) to coordinate, track, and manage strategic workflows and roadmaps.
- Document and maintain recruiter playbook and standard operating procedures.
- Collaborate with stakeholders throughout the organization to streamline and improve existing recruiting and onboarding workflows.
- In collaboration with the Director of Talent Acquisition, build reports in Greenhouse to update and inform hiring managers and executive leadership team members of key talent developments.
- Optimize and maintain hiring dashboards on key TA metrics to provide real-time insights into the health of our talent acquisition pipelines and processes as well as develop accurate projections for high volume hiring.
- Monitor and analyze recruitment data to identify trends and/or opportunities to optimize sourcing and recruiting funnel.
- Build and run scheduled reports and field ad hoc reporting requests as assigned. Perform regular audits of ATS and Monday.com data.
- Support broader P&C initiatives and events, and perform other duties as assigned.
QUALIFICATIONS - Bachelor's degree or equivalent work experience. A background in education or nonprofit programming (e.g., high school or college instruction, school operations, education administration, or teacher recruitment) preferred.
- 3-5 years of direct experience with high-volume talent recruitment and recruitment operations required.
- In-house talent acquisition management within a nonprofit strongly preferred.
- Familiarity with FLSA, Fair Chance Act, Pay Equity/Transparency law across various state requirements preferred.
- Hiring or SEO events participation may be required on occasional evenings
COMPETENCIES & SKILLS - Talent Acquisition Strategy & Recruiting Technology: The ability to develop and implement effective strategies for attracting, and hiring talent, and proficiency in utilizing various recruiting technologies and tools to enhance the recruitment process (e.g., Greenhouse ATS or a similar cloud-based ATS, MS365, Zoom, Box, Monday.com, and advanced Excel).
- Interviewing Methods & Skills Assessment: Proficiency in conducting interviews, utilizing different methods to assess candidates' skills, and suitability for the role.
- Program Design: The skill to design recruitment programs, execute them efficiently, and measure their success using key performance indicators and metrics.
- Candidate Experience & Relationship Management: Ensuring a positive experience for candidates throughout the recruitment process with supportive and responsive communication.
- Active listening: The ability to actively listen to candidates, colleagues, and stakeholders, and understand their needs, concerns, and feedback to inform decision-making and improve processes.
- Negotiation: Skill in negotiating terms of employment, job offers, and other aspects of the hiring process with candidates, hiring managers, and other stakeholders.
- Empathy: A commitment and ability to attract, engage, and hire candidates from a broad spectrum of backgrounds and experiences and implement strategies to ensure equitable opportunities for all.
- High Attention to Detail and Accountability. Must be skilled in accurately managing candidate and job information within a fast-paced environment, and able to practice sound judgment in handling sensitive and confidential information.
- Strong Verbal and Interpersonal Communication Skills. Must be comfortable effectively communicating through different mediums including over VC, by phone, chat, or email.
COMPENSATION & BENEFITS SEO offers a competitive compensation package and comprehensive benefits plan including low-cost health, vision, and dental options, a generous holiday schedule and PTO policies, disability coverage, fully paid time off for new parents, and employer contributions to health reimbursement and retirement accounts. We are constantly working to improve our benefits each year based on the needs of our employees. We value wellness and strive to put people first and foremost.
The compensation listed in this posting reflects what SEO believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and SEO reserves the right to modify this pay range at any time.
