8-12+ years in Sales Operations, Revenue Operations, Business Operations, or Sales Strategy.
Experience in Data Center, colocation, hyperscale, or related technology services.
Advanced proficiency in Salesforce, including dashboards and forecasting.
Strong grasp of sales forecasting, pipeline stages, and revenue tracking.
Ability to analyze complex data and provide actionable insights.
Experience with quota-carrying sales teams and CRM discipline.
Excellent communication skills for cross-functional collaboration.
Bachelor's degree required; MBA or MS preferred.
Responsibilities
Own and manage sales operations processes for the Data Center business.
Partner with sales leadership to enhance forecasting accuracy.
Manage and analyze Salesforce data for accurate reporting.
Track and report on pipeline movement and sales productivity.
Standardize and train the sales team on sales stage usage.
Analyze pipeline and revenue data to identify risks and trends.
Support business reviews with insights and recommendations.
Collaborate with various teams to align forecasts and operational capacity.
Identify process gaps and implement improvements for efficiency.
Benefits
Collaborative work environment with cross-functional teams.
Opportunities for professional development and training.
Access to advanced tools and technologies in sales operations.
Engagement with senior leadership and strategic decision-making.
Potential for career advancement within the organization.
Full Job Description
Job Description
Role Summary
Black Box is seeking a highly analytical and execution-focused Senior Manager, Sales Operations - Data Center to support and optimize the sales organization across the Data Center business. This role will be responsible for driving forecasting accuracy, Salesforce discipline, pipeline management, sales-stage governance, revenue visibility, and operational reporting.
The ideal candidate will have hands-on experience supporting Data Center, infrastructure, colocation, hyperscale, low voltage, structured cabling. This person will serve as a key partner to sales leadership, helping translate pipeline activity into accurate forecasts, actionable insights, and predictable revenue outcomes.
Key Responsibilities
Own and manage sales operations processes for the Data Center business, including pipeline reviews, forecast submissions, sales-stage accuracy, and opportunity hygiene.
Partner closely with sales leadership to improve forecasting accuracy quarter on quarter basis, including commits, upside, risk, and funnel health.
Manage and analyze Salesforce data to ensure accurate reporting, clean opportunity tracking, and concise executive-ready dashboards.
Track and report on pipeline movement, bookings, revenue, sales productivity, and conversion rates across defined sales stages.
Help standardize and train the sales team on proper usage of sales stages to improve forecast reliability.
Slice and dice pipeline and revenue data to identify risks, gaps, trends, and areas for sales execution improvement.
Support weekly, monthly, and quarterly business reviews with clear reports, insights, and recommendations.
Serve as a trusted operational partner to senior sales leadership by providing timely visibility into book of revenue, active opportunities, and forecast movement.
Collaborate with Revenue Operations, Finance, Sales, and Delivery teams to ensure alignment between forecast, bookings, revenue recognition, and operational capacity.
Identify process gaps and implement improvements to increase sales efficiency and forecast predictability.
Required Qualifications
8-12+ years of experience in Sales Operations, Revenue Operations, Business Operations, or Sales Strategy.
Strong experience supporting Data Center, colocation, hyper-scale, infrastructure, technology services, low voltage, cabling, networking, or related sales teams.
Advanced Salesforce experience, including dashboards, reports, opportunity management, forecasting, and pipeline analysis.
Strong understanding of sales forecasting, commits, upside, pipeline stages, sales cycles, bookings, and revenue tracking.
Ability to analyze complex data and translate it into clear business insights for sales leadership.
Experience supporting quota-carrying sales teams and improving CRM discipline.
Experience required with salesforce or related CRM tool.
Strong communication skills with the ability to work cross-functionally with Sales, Finance, Operations, and Executive Leadership.
