Job Description- Lead, mentor, and develop a team of Account Executives, establishing clear performance standards and supporting continuous professional development and career advancement.
- Partner directly with Account Executives on key strategic accounts to structure deals, navigate multi-stakeholder evaluations, and lead negotiations with senior executives.
- Oversee day-to-day sales operations, enforcing pipeline generation discipline, sales methodology rigor, and accurate weekly forecasting.
- Drive vertical go-to-market execution by identifying sector-specific trends, customer pain points, and use cases to position Freshworks' product suite effectively.
- Collaborate cross-functionally with Solution Engineering, Field Marketing, Customer Success, Channel, and Business Development to accelerate deal velocity and ensure cohesive account engagement.
- Anticipate execution risks within deal cycles and proactively implement mitigation strategies to maintain momentum and deal velocity.
- Establish team practices that encourage adaptability, operational rigor, and systematic sharing of deal wins and competitive insights.
Qualifications- 10-15 years of software sales experience, including 3-5 years of direct people management experience leading quota-carrying B2B SaaS sales teams.
- Proven track record of consistently meeting or exceeding revenue targets through value-based and solution-selling methodologies in mid-market or enterprise segments.
- Strong skills around executing Mutual Action Plans, deal qualification, and complex deal negotiations.
- Ability to coach others while managing to expectations,
- Demonstrated commitment to investing in people by building high-trust, inclusive team environments, coaching sellers through complex cycles, and developing emerging talent.
- Customer-centric orientation with the ability to translate industry-specific operational needs into scalable software solutions and engage credibly with C-level stakeholders.
- Strong execution focus with hands-on experience utilizing CRM reporting, pipeline metrics, and sales forecasting cadences to drive team performance.
- Effective cross-functional collaborator experienced in aligning sales motions with marketing campaigns, partner networks, and product specialists.
- Must be highly motivated, carry an entrepreneurial spirit for the team, and display an incredibly high sense of urgency and execution.
Nice to Have- Domain expertise selling into the Manufacturing vertical.
- Previous experience selling Customer Experience (CX), CRM, or IT Service Management (ITSM) enterprise software platforms.
Additional InformationThe annual base salary range for this position is $195,000 - $240,000 + Variable Compensation (where applicable)
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.
Freshworks Benefits: Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
