What you will achieve:- Own the U.S. ROBO Shop business end to end, including the annual business plan, sales and profitability targets, and the channel P&L.
- Develop and execute the U.S. ROBO growth strategy, aligned with the North America retail strategy and global HQ direction.
- Lead the ROBO expansion roadmap, including market prioritization, site selection, and negotiation of placement and lease agreements with landlords and venue partners.
- Oversee new machine rollouts from site readiness through launch, including installation scheduling, permitting, vendor coordination, and opening execution.
- Monitor and analyze key performance metrics (sales per machine, sell-through, uptime, stock-outs, shrink, and customer satisfaction) and drive action plans to improve results.
- Make data-based decisions on machine relocation, optimization, or exit to maximize network productivity.
- Set and enforce operating standards and SOPs for machine management, restocking, maintenance, sanitation, inventory control, and customer issue resolution across all U.S. Locations.
- Partner with Merchandise, Planning, and Logistics teams on assortment, allocation, replenishment, and new IP launches tailored to the ROBO channel.
- Manage third-party service providers (installation, maintenance, logistics, payments, and technology), including contract performance and cost control.
- Lead, coach, and develop Operations District Managers and field teams; set clear goals, build the staffing model, and hold the team accountable for results.
- Serve as the senior point of contact between the North America team and HQ (ROBO business unit, Merchandise, Logistics, Technology, and Finance), ensuring aligned priorities and timely information flow.
- Present business performance, insights, and recommendations to the Head of Retail and senior leadership in regular business reviews.
- Lead key regional projects where ROBO supports the broader retail strategy, including store openings, exhibitions, pop-ups, and trade events.
What you will need:- Bachelor's degree in Business, Operations, or a related field preferred, or equivalent experience.
- 8+ years of experience in retail operations, multi-unit operations, vending or automated retail, or a related field, including 3+ years leading teams across multiple locations or markets.
- Proven track record of owning a P&L and delivering sales and profitability growth.
- Experience leading network expansion or new-site rollouts, including site selection and landlord or partner negotiations.
- Strong analytical skills, with the ability to use performance data and dashboards to make decisions and drive results.
- Demonstrated ability to build, lead, and develop high-performing teams in a fast-growing, evolving environment.
- Exceptional communication and influencing skills, including experience presenting recommendations to senior stakeholders in a global, matrixed organization.
- Experience managing third-party vendors and service contracts.
- Experience in vending machine, kiosk, or automated retail operations strongly preferred; experience working with Asia-headquartered companies a plus.
- Ability and willingness to travel approximately 50% within the U.S.
What We Offer- Market-competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave.
- Growth opportunities: on-the-job training, leadership development, and stretch assignments to advance your career.
- Career development: opportunities to take on larger responsibilities as POP MART's North America business scales rapidly.
*The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.Physical Requirements- Must be able to remain in a stationary position (e.g., seated or at a desk) for extended periods while operating a computer or other office equipment.
- Must be able to occasionally lift or move items weighing up to 25 pounds.
Pay Range DetailsThe base salary range for this position is
$130,000 - $175,000 annually. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job-related knowledge, skills, experience, and qualifications. This position may also be eligible to participate in the Company's incentive compensation program.
