As a Sr. Manager Pod Lead in the Financial Services Risk Office, you will provide professional risk judgment that enables business partners to tackle major company challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the Company, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable the Company to win in the market. You will help create order and sense out of complexity and enable confident, data-inspired decision making.

In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the division and partner closely with senior business and risk office leaders, technology, compliance, legal, and operational risk.

In your role, you will:

• Lead a team of high performing risk management professionals charged with managing Change Governance (Requirements & Controls), Control Evaluation, Issues & Events, Audits & Exams, and Access Management.

• Develop a deep understanding of business strategies, products, services, and risk profile;

• Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite;

• Analyze data to proactively identify risks and trends and provide insights that support internal customers in decision-making;

• Support internal business resource planning by providing transparency to audit and regulatory engagements and commitments;

• Provide guidance and advice to business partners on implementing risk policies and programs;

• Drive collaboration between the risk, compliance, operational risk, and other business support functions (e.g., legal, privacy);

• Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks and regulatory focus areas;

• Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience

Qualities of a Successful Candidate:

• Curious & Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence.

• Discerning & Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions.

• Action-Oriented & Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won9t set you back, because you9ll stay focused on your goals. You9re organized, are up for juggling multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do.

• Up for a Challenge & Fungible- Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges.

• Passionate & Customer-Focused - You are customer obsessed. You make it your business to understand their needs and their goals and are not satisfied with anything less than an exceptional customer experience.

• Communicative & Influential- You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership.

• Collaborative & Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal.
  

Hybrid associates work in-office three days per week, Tuesday through Thursday. When we9re in the office, we9re not just getting work done19we9re collaborating, building relationships, and taking advantage of all our in-person resources, including health centers, cafeterias, green spaces and much more.

Mondays and Fridays are enterprise-wide virtual work days.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 3 years of experience in Financial Services or Risk Management

• At least 3 years of experience in project, process, or program management

• At least 2 years of experience in People Management

Preferred Qualifications:

• Bachelors, Masters Degree, JD, or MBA

• 7+ years experience in Financial Services or Risk Management

• 5+ years of experience supporting internal business clients

• 5+ years of experience leading cross functional teams

• 5+ years of experience in People Management

• Risk Certifications (CRCM, CAMS, CIPP, ABA Risk Management Certification)

• PMP Certification or Masters Certificate of Project Management (CPM)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate9s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.