Requisition ID: 21461
Remote Work Available: No
Job Title: Senior Retail Field Operations Manager
Department: Retail Operations
Reports To: Director of Retail Operations
Travel: 30-50%
Position Summary:The Senior Retail Field Operations Manager is responsible for leading a team of Retail Field Operations Managers and Specialists, supporting retail wholistically, through operational procedures, systems, continued learning, and business processes across multiple markets.
Key Responsibilities:- Manage, facilitate, and increase communication and efficiency between departments.
- Effectively partner with retail leadership to analyze operational and developmental opportunities and create strategic solutions that support the Trulieve retail organization.
- Assist with system and technology development and implementation.
- Develop and provide feedback for continuous improvement of all retail Standard Operating Procedures (SOPs).
- Communicate all operating policies and/or issues at department meetings.
- Participate in User Acceptance Testing (UAT) to validate updates and enhancements meet operational needs and function as expected.
- Oversee training compliance to ensure proper assignment, management, and training records for retail training modules within Trulieve Learning Management Systems.
- Provide training and support for all Trulieve Retail partners with company and regulatory compliance requirements.
- Collaborate with Learning & Development on employee training and development opportunities.
- Partners with Retail, Marketing and Brand Management teams to maximize sales via in-store displays, brand engagement tools and point-of-purchase materials.
- Provide support with new store openings to ensure the store and team are prepared for Grand Opening and understand operations moving forward.
- Assess current sales and business trends to ensure merchandising strategies are driving revenue into all key categories.
- Visit retail establishments to ensure operational procedures are being followed and assessed for optimizations as needed.
- Oversee state specific communications updates and task management.
- Other miscellaneous assigned projects and responsibilities as directed.
Qualifications:- Must have a strong knowledge of operations, sales processes, and company policies.
- Prior operations management experience, preferably in retail and/or customer service area, is a plus
- Self-starter with a history of pushing for deadline-driven results and deliverables
- Ability to translate insights and metrics into strategy.
- Experience in successfully building and managing a high-performing team.
- Results driven and passionate about meeting consumer's needs.
- Strong written, verbal and presentation skills.
- Must be extremely organized and skilled in prioritizing and managing multiple projects.
- Observant, analytical, inquisitive, and attentive
- Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
- Must possess the ability to train, develop and evaluate a team
- Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices
- SAP and State required compliance/inventory management system knowledge preferred.
- Able to understand and follow written/oral instructions
Additional Minimum Qualifications:- Must possess a valid driver's license and pass MVR background check
- Must be able to pass a level 1 and level 2 background check
- Must be at least 21 years of age
- Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
- Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude.
Physical Requirements:While performing the duties of this job, the employee is:
- Frequently required to move/traverse throughout facilities, including tight spaces
- Accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices:
- Occasionally required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery). push/pull objects up to 50lbs, lift/carry/position objects up to 50 lbs.
- Ascend/descend stool/ladder/steps, position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl).
- Frequently required to remain in a seated position
- Must have visual and auditory acuity with or without aids to perform all functions of the position
Work Schedule: - 45+ hours weekly with flexible hours depending on business needs. Must be available to work occasional evenings, weekends, and holidays. Travel 30%-50% of work schedule depending on business needs.
Please apply directly through our official careers site or authorized recruitment channels. Using third-party application services may create issues with your applicant profile and lead to processing delays.
Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.
