Bachelor's degree in Business Administration, Human Resources, Information Systems, or related field required.
PMP, Agile, or other project management certification preferred.
Minimum of 10 years of progressive HR technology or program management experience.
Proven experience leading enterprise HR system implementations (e.g., Workday, SAP SuccessFactors, Oracle HCM).
3+ years managing teams or cross-functional project leadership.
Strong track record managing global or enterprise-scale HR technology portfolios.
Responsibilities
Leads end-to-end program management for HR technology initiatives, including system implementations, upgrades, and integrations.
Oversees project governance structures, ensuring programs are delivered on time and within budget.
Collaborates with HR, IT, and business teams to define program objectives and success metrics.
Drives change management and training strategies to maximize technology adoption.
Manages a portfolio of projects across HR domains such as Talent Management and Compensation.
Ensures compliance with data security and operational risk frameworks.
Develops long-term roadmaps for HR technology evolution, emphasizing scalability.
Benefits
Onsite position based in Miami, Florida.
Opportunity to lead enterprise-wide HR technology initiatives.
Engagement with cross-functional teams and global operations.
Focus on digital transformation and employee experience optimization.
Leadership role with coaching opportunities for project managers and analysts.
Full Job Description
The Royal Caribbean Group's HR Technology Team has an exciting career opportunity for a full time Senior Manager, Program Management reporting to the Senior Director, Product Management.
This position is onsite and based in Miami, Florida.
This position is also not eligible for work authorization sponsorship.
Position Summary:
The Senior Manager, Program Management - HR Technology is responsible for leading enterprise-wide programs that enhance Royal Caribbean Group's HR systems, tools, and technology landscape. This role oversees the delivery, governance, and strategic alignment of complex HR technology initiatives, ensuring efficiency, scalability, and seamless integration across global operations. The position partners with HR leaders, IT, and cross-functional stakeholders to advance digital transformation and optimize employee experience through technology innovation.
Essential Duties and Responsibilities:
Leads end-to-end program management for HR technology initiatives, including system implementations, upgrades, and integrations.
Oversees project governance structures, ensuring programs are delivered on time, within budget, and aligned with organizational priorities.
Collaborates with HR, IT, and business teams to define program objectives, deliverables, success metrics, and resource plans.
Drives change management, communications, and training strategies to maximize adoption and engagement for new technologies.
Manages a portfolio of projects across HR domains such as Talent Management, Compensation, Benefits, and Workforce Planning.
Ensures compliance with data security, privacy, and operational risk frameworks within all technology programs.
Develops and maintains long-term roadmaps for HR technology evolution, emphasizing scalability and global consistency.
Provides leadership, guidance, and coaching to project managers, analysts, and technical leads.
Partners with vendors and external partners to deliver strategic technology solutions and manage service levels.
Prepares executive updates, dashboards, and insights on project performance, risks, and opportunities for optimization.
Qualifications, Knowledge and Skills:
Education:
Bachelor's degree in Business Administration, Human Resources, Information Systems, or a related field required.
PMP, Agile, or other project management certification preferred.
Master's degree is a plus.
Experience:
Minimum of 10 years of progressive HR technology or program management experience.
Proven experience leading enterprise HR system implementations (e.g., Workday, SAP SuccessFactors, Oracle HCM).
3+ years managing teams or cross-functional project leadership.
Strong track record managing global or enterprise-scale HR technology portfolios.
Technical/Functional Skills:
Expertise in project management methodologies, governance frameworks, and process mapping.
Solid understanding of HR business processes and digital technology architecture.
Ability to assess, design, and implement process automation and data-driven solutions.
Proficiency in project management tools (MS Project, Smartsheet, Jira) and executive reporting dashboards.
Leadership/Behavioral Competencies:
Demonstrated ability to lead complex programs with cross-functional visibility and strategic impact.
Exceptional communication, stakeholder engagement, and negotiation skills.
Proven capability in guiding teams through transformation and change management processes.
Results-oriented mindset with a focus on continuous improvement and innovation.
Builds strong partnerships and promotes collaboration across global teams.
Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
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About Royal Caribbean Group
Royal Caribbean Group is a cruise vacation company with a global fleet of 63 ships traveling around the world.
The company provides celebrity cruises and silversea cruises.
Royal Caribbean Group was established in 1968 in Miami, Florida.
Royal Caribbean Group Careers
There has never been a more exciting time to explore job opportunities with Royal Caribbean Group, a leader in the global cruise industry known for innovation and excellence.
Work You’ll Do
Join Royal Caribbean Group's dynamic team to help redefine the travel experience for millions of guests worldwide. The company's commitment to growth and leadership in the cruise industry offers a unique platform for professionals to advance their careers.
Transform the future of travel with Royal Caribbean Group, where diversity, innovation, and a passion for service converge to create extraordinary vacation experiences.
Lead in a market where skills in technology, customer service, and operational excellence are prized. Royal Caribbean Group stands at the forefront of the travel industry, offering team members unparalleled opportunities for career advancement.
Work alongside a global team of professionals dedicated to pioneering new paths in the cruise sector. Royal Caribbean Group fosters a culture of innovation and leadership, making it an ideal workplace for those aiming to make a significant impact.
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The team is actively building a robust professional network, inviting individuals to master their career journey in the vibrant world of cruise travel.
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Engage with a diverse team at Royal Caribbean Group—professionals dedicated to reshaping the future of travel through continuous innovation and a deep understanding of the global travel market.
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Deliver targeted solutions and exceptional guest experiences by leveraging deep industry knowledge and a commitment to innovation that’s second to none.
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Join a workforce that thrives on collaboration and diversity. Royal Caribbean Group offers a variety of job opportunities that harness the capabilities of its expansive global network.
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