Senior Manager, Product Manager - Bank Fraud Servicing
About the Team
As Senior Manager of Bank’s Fraud Prevention & Investigations workflows, you will lead the product strategy at the epicenter of customer trust, associate experience, and operational risk. Fraud servicing represents both our most critical touchpoint for protecting customers during high-anxiety moments and our single highest-leverage opportunity to curtail OpEx and direct fraud exposure. In this high-impact role, you will take full ownership of modernizing legacy fraud ecosystems, transforming complex, manual workflows into a seamless, high-velocity servicing engine that scales effortlessly across millions of banking relationships.
To achieve this vision, you will spearhead a strategy anchored in backoffice automation and intelligent guidance. You will drive zero-touch automation across routine backoffice tasks to eliminate manual handoffs and operational workarounds, while equipping frontline associates with real-time, agentic AI guidance that drastically reduces cognitive load and handle times. By replacing fragmented vendor tools with cohesive, API-first capabilities, you will empower human-in-the-loop experts to focus strictly on high-judgment decisions. If you are a strategic product leader ready to drive the enterprise’s agentic capabilities and use customer-backed thinking to solve scaled operational challenges, this is your platform to drive the future of bank servicing.
Capital One Product Framework
In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:
Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Basic Qualifications:
OR
Preferred Qualifications:
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $200,700 - $229,100 for Sr. Mgr, Product ManagementNew York, NY: $219,000 - $249,900 for Sr. Mgr, Product Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
