Senior Manager- Operations

Senior Manager - Operations

As Senior Manager of Operations you will be responsible for managing operational strategy, processes and resources across multiple data collection sites primarily based in the United States, alongside potential international locations. Associated data collection activities are in relation to registered participants using and/or wearing digital devices/technologies such as smart watches, smart glasses, mobile apps and AI-enabled video.

In this role, you will have a senior level position and a hugely positive impact on the success and continued scale of our Delivery Operations. You will be responsible for the long term strategy and initiatives to scale and enhance our existing processes across our data collection facilities. You will be directly responsible for managing the operating budget at each data collection location, working collaboratively with Global Delivery and PMO to make cost optimization decisions. You will have direct oversight of a team of resources responsible for day to day operations activity. This role will be a hybrid role with 3-4 days a week on site in our Midtown NY office.

Primary responsibilities

• Develop and Implement Operations strategy:
  
  • Define Operations goals and objectives in collaboration with Delivery, Community and PMO resources
  • Design and Implement scalable Operating processes focused on efficiency of resources and process consistency across collection locales
  • Monitor and report on execution of Operations strategy
  • Provide thought leadership for all matters related to Operations, Testing Services and Compliance
• Manage Operating Budget for all Applause collection facilities
  
  • Utilize financial forecasts to drive headcount and facilities decisions
  • Own capacity planning, proactively planning for growth by developing core team members and flexible operating schedules to maximize utilization of resources and facilities
• Lead Operation and Testing Services Team
  
  • Lead a team of site lead and technical resources responsible for the day to day operations at their respective collection facilities
  • Foster collaboration and communication among team members to ensure alignment across Operations, Delivery and Community teams
• Ensure Quality and Compliance
  
  • Develop and Implement Quality Measurement and Control rubrics and processes
  • Monitor Data Quality to proactively gaps
  • Partner directly with Security and Infosec partners to ensure Compliance

Drive Operational Excellence:

• Develop and implement operational processes and best practices to ensure efficient and effective operational activity
• Work with cross-functional teams to identify areas for process improvement and implement changes as necessary

Skills & Requirements
Essential Skills & Qualifications:

• Demonstrated capacity to thrive in very fast-paced, high-stakes environments often with ambiguous requirements, consistently executing high-impact solutions under aggressive timelines.
• Previous experience with participant data collections in relation to digital devices and technologies such as smart watches, smart glasses and AI-enabled video is highly preferred.
• 5+ years of experience directly managing teams.
• Experience managing cross functional teams across multiple locations is a plus.
• Demonstrated history of financial management, budget ownership and resource planning
• Comfortable leading external communication or presentations with customers
• Solid organizational skills including attention to detail and multitasking skill
• Analytical ability required to gather data, perform transformation, perform complex analysis, and solve both business and technical problems.
• PMP, Six Sigma, Scrum or Agile certification preferred but not required

Base Salary:

• $140,000 - $175,000 USD annual salary

Salary range for this position is included in accordance with current state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, experience, and performance in the role.

Qualifications