The Opportunity
Hyatt Hotels Corporation seeks an enthusiastic Senior Manager of Chicago Hub Operations to join our Americas Performance Hub. In this role, you will be collaborating closely with the broader Hyatt team, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.
The Role
Hyatt is seeking a workplace operations leader to oversee the day-to-day operation and colleague experience of its Chicago corporate office. The role leads facilities, office services, and culinary operations across the office floors, ensuring the workplace is safe, welcoming, well maintained, and ready to support colleagues and business needs.
• Manage day-to-day workplace operations across the Chicago office floors. Set priorities and service expectations across Facilities, Culinary, and office support functions; address operating issues and maintain a reliable workplace for colleagues.
• Lead and develop the workplace operations team. Set clear expectations, coach direct reports, manage performance, and coordinate outsourced and agency colleagues to deliver consistent service.
• Oversee facilities services and building systems. Coordinate preventive maintenance, work orders, repairs, and service continuity for HVAC, electrical, mechanical, plumbing, and other office infrastructure.
• Manage office space and utilization. Assess how space is used and recommend layouts, moves, and improvements to support changing business needs and colleague productivity.
• Oversee colleague-facing office services. Lead reception and concierge, Business Resource Center, and stewardship services; maintain service standards and coordinate support for meetings and office events.
• Oversee culinary operations for the corporate office. Guide food service, menus, catering, and related service standards to provide a dependable, high-quality experience for colleagues and guests.
• Serve as the primary workplace liaison with building management and service providers. Coordinate building services, resolve escalations, monitor vendor performance, and address matters such as maintenance, utilities, and parking.
• Coordinate access, security, safety, and compliance. Maintain appropriate access and visitor procedures; partner with building security and relevant Hyatt teams on safety practices, inspections, emergency preparedness, and incident follow-up.
• Plan and deliver workplace projects. Coordinate office improvements, renovations, equipment needs, and capital projects with internal stakeholders and external partners, tracking scope, timing, cost, and readiness.
• Manage budgets and financial administration for Facilities and Culinary. Oversee invoices, purchasing, accounts payable, rent, utilities, parking, Zoom, P-card activity, and capital project cost controls; identify and address budget variances.
• Demonstrate a commitment to Hyatt core values.
