About the RoleWe are scaling our New Verticals Fulfillment Strategy & Operations team. Strategy & Operations combines strategic thinking, strong analytical problem solving, and operational execution to identify opportunities, develop solutions, and drive measurable business impact for our New Verticals businesses while working cross-functionally across Product, Engineering, Data Science, Machine Learning, and Operations to bring these solutions to life.
We're looking for a Senior Manager to lead a team of three focused on two critical areas of New Verticals fulfillment -
merchant experience and
occasion quality.
For merchants who pick and pack their own DoorDash orders, you'll set the strategy for improving the tools and workflows they use every day. You'll work with Product and Engineering to build features that help merchants fulfill orders accurately and efficiently, while unlocking growth for their businesses.
You'll also lead our approach to fulfillment quality during occasions-our highest-volume days, when getting the customer experience right is especially important. You'll identify risks, develop plans with cross-functional partners and help ensure orders are delivered with high quality at scale.
This role combines strategy, analytics, product development and hands-on operations. You'll partner with teams across regions, including Product Managers in EMEA, to identify shared opportunities and build solutions that work for local markets.
You're excited about this opportunity because you will...- Lead: You'll spearhead cross-functional projects, collaborating with Engineers, Data Scientists, and Product Managers to develop and implement tech solutions that increase selection across our New Vertical offerings.
- Strategize: You will own and deliver on improving key quality and cost metrics. You'll create and execute quarterly and annual strategic plans aligned with product capabilities to elevate order quality.
- Build: You will build strategic initiatives and drive innovation across our offerings; this can vary from AI-powered predictions to improving the overall shopping experience. This means everything from high-level strategy to operational details.
- Analyze. You love working with data to drive business decision-making and are familiar with SQL.
We're excited about you because...- You are an operator. You don't hesitate to get in the weeds and operate at the lowest level of detail, but you're also able to think long-term. You are excited to experience our operation firsthand to inform your strategy.
- You solve problems from first principles. You're excited to think innovatively, and you resist "this is how it's always been done" thinking.
- You're analytical. You possess a sharp analytical mind, and can extract and communicate meaningful insights from data to drive strategic decisions. You are comfortable with SQL and data visualization tools.
- You're AI native. You root cause problems with a systems first approach and can identify how to automate repeatable tasks using AI tools like Claude, Cursor, Gemini or Copilot.
- You have 8-12+ years of experience. You've succeeded in high-performing cultures (tech, operations, strategy, consulting, banking, startups or a related experience). Prior experience in e-commerce fulfillment or marketplace operations is a plus!
- You have prior people management experience. You have hired & developed a team.
- You have a completed Bachelor's Degree ideally in finance, economics, computer science, engineering, or a related fieldAn MBA is highly preferred!
CompensationThe successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay range for this position within the United States, including Illinois and Colorado.
$170,000-$250,000 USD
