Job Summary
We are seeking an experienced Senior Manager, Multi Carrier Asset Operations to lead daily transportation and fleet operations across Canada. Reporting to the Area Head of First Mile and Depot Operations, this role is accountable for safe, reliable, compliant, and cost-effective execution across planning, dispatch, driver supervision, fleet deployment, and asset utilization.
The Senior Manager will lead operational teams and drive customer service, business continuity, productivity, fleet performance, cost to serve, revenue, and gross profit. Working closely with Vendor Management, FinOps, Safety, Legal, Commercial, and other cross-functional partners, the role will translate operational and financial performance into clear actions while maintaining regulatory, licensing, and audit readiness.
Key Responsibilities
- Lead daily transportation operations, including planning, dispatch, driver supervision, fleet deployment, service recovery, and business continuity.
- Drive improvements in fleet utilization, driver productivity, customer service, cost to serve, revenue, gross profit, and overall operational efficiency.
- Monitor operational and financial performance, identify gaps, and ensure corrective actions are implemented and closed.
- Oversee company drivers and owner operators, ensuring service, safety, compliance, and performance expectations are met.
- Maintain operational readiness for regulatory, licensing, and audit requirements, including OBCCTC, CVSE, NSC, and VFPA requirements.
- Support fleet capacity, investment, lease, and resource planning through operational and financial analysis.
- Partner with Vendor Management, FinOps, Safety, Legal, Commercial, and other stakeholders to translate cross-functional input into clear operational actions.
- Identify and escalate material operational, financial, customer, safety, and regulatory risks.
- Lead and develop managers, supervisors, and operational teams through coaching, performance management, succession planning, and clear accountability.
Qualifications
- Significant leadership experience in transportation, logistics, trucking, fleet management, or asset-based operations.
- Proven experience leading managers and operational teams responsible for dispatch, driver performance, fleet utilization, and daily execution.
- Strong understanding of transportation safety, regulatory compliance, licensing, and audit requirements.
- Experience using operational and financial performance measures to manage costs, improve productivity, and support profitable operations.
- Strong problem-solving, decision-making, people leadership, and cross-functional collaboration skills.
- Ability to independently manage operational matters and appropriately escalate material or non-routine risks.
- Knowledge of Canadian transportation regulations, including British Columbia-specific requirements, is an asset.
- A degree in Business, Logistics, Supply Chain, Operations Management, or a related field is preferred. Equivalent operational leadership experience will be considered.
Company Benefits:
- Medical
- Dental
- Vision
- RRSP + Company Match
- Employee Assistance Program
- Paid Time Off
- Flexible Work Schedules (when possible)
- And more!
Pay Range:
$135,000 -$145,000 CAD*
