Senior Manager, Mission-Critical Technology Solutions

Salary: $119,239.00 - $184,822.00 Annually
Location : Main Office, 900 Wilshire Boulevard Suite 1500, Los Angeles, California 90017, CA
Job Type: At Will Full Time
Remote Employment: Flexible/Hybrid
Job Number:
Department: PTC Network Control Operations
Division: Integrated Digital and Technology Services
Opening Date: 10/23/2026
Closing Date: 11/13/2026 11:59 PM Pacific

SUMMARY
Job Title: Senior Manager, Train Control Systems

Working Title: Senior Manager, Mission-Critical Technology Solutions
PURPOSE OF POSITION

The Senior Manager, Mission-Critical Technology Solutions, oversees the operation, administration, support, and continuous enhancement of Positive Train Control (PTC), safety and physical security applications under the general direction of the Director, Mission-Critical Technology Solutions. This role is responsible for managing mission-critical solutions that support safe and efficient rail operations, regulatory compliance, and operational reliability. The position oversees train control applications, safety and physical security systems, and related technologies that enable safe, efficient, and reliable transportation service while enhancing the customer experience.

DISTINGUISHING CHARACTERISTICS

The classification is not part of a job series.

SUPERVISION EXERCISED AND RECEIVED

• Receives general oversight from director and executive level management
• Responsible for supervising and monitoring performance for a regular group of employees or department

WHAT TO EXPECT NEXT

• Applications will be reviewed, and those most qualified will be forwarded to the hiring authority for consideration. The first review of applications begins November 17th, 2026. Interested applicants are encouraged to apply immediately.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities

• Manages departmental services and activities related to Positive Train Control (PTC), train control applications, dispatch systems, and supporting operational platforms, to ensure established availability, reliability, and safety performance targets are met.
• Manages and oversee complex technology applications and service portfolios supporting safety, security, and other mission-critical technology solutions for the agency.
• Manages contractors responsible for routine maintenance and troubleshooting of railroad back-office, safety, and physical security systems in accordance with established service and maintenance agreements.
• Ensures compliance with applicable regulations, standards, and policies governing mission-critical systems; oversees system implementations, upgrades, and testing; and monitors regulatory and legislative developments to drive continuous improvements in safety, reliability, and operational effectiveness.
• Maintains accurate and comprehensive documents and records of application configurations, interfaces, dependencies, and other relevant run-book information.
• Leads root cause analysis and resolution of application and system integration issues.
• Leads Lean and Six Sigma continuous improvement initiatives.
• Leads technology product strategy, vision and roadmap development.
• Conducts research on emerging technologies in support of mission-critical solutions; recommends technologies that improve operational performance, increase service reliability, reduce costs, and enhance the delivery of Metrolink services.
• Monitors developing legislation related to assigned areas of responsibility; recommend and implement equipment, practice and procedural improvements.
• Participates in the preparation and administration of assigned program budget; monitors expenditures.
• Communicates with other departments, contractors, consultants, and third parties about requirements and project needs.
• Clearly communicates technology product requirements through epics, stories, and other pertinent documentation.
• Leads planning, backlog refinement, and retrospective activities.
• Monitors and evaluates staff to establish training needs within the department and ensure staff meets objectives and expectations.
• Prepares analytical and statistical reports on assigned project operations and activities, including but not limited to memorandums and instructional manuals.
• Respond to emergencies on a 24-hour, 7 days a week, 365 days a week operation.
• Applies Agile methodologies to deliver technology solutions and business value.
• Actively drives the realization of Agency goals and objectives.
• The responsibilities outlined above are representative of the role but not exhaustive. Additional duties may be assigned as needed, and reasonable accommodation will be provided to qualified individuals with disabilities in accordance with applicable laws.

MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS
Education and Experience

• Bachelor's Degree in Networking, or closely related technology field.
• A minimum of five (5) years of working in a 24/7 operations center environment providing tier 2/3 operational support
• A minimum of five (5) years of work experience managing and supervising personnel, contracts and consultants.
• Experience working with complex operations systems/ software such as dispatch, enterprise management, or other mission-critical systems of software.
• A combination of training, with a minimum of an Associate Degree and/or experience that provides the required knowledge, skills, and abilities, may be considered when determining minimum qualifications. Advanced relevant coursework may also substitute for a portion of the required experience.

Preferred Qualifications

• Experience with Wabtec TMDS, CAD, BOS, MDM, I-ETMS, or other train control systems
• Experience in railroad operations and have or obtain General Code of Operating Rules (GCOR) certification within one year
• Lean Six Sigma Green Belt Certification
• AIPMM Agile Certified Product Manager and Product Owner, Scaled Agile POPM certification, or related certification

Knowledge, Skills, and Abilities

Knowledge of:

• Expert level knowledge of the following:
• Current business management theory, concepts, and techniques for process improvement, including benchmarking and reengineering.
• Agile software development methodologies, values, and procedures; design, development, and implementation of software and hardware solutions, systems, or products
• Enterprise applications and closed network environments.
• Rail transportation policies, rules and procedures, and public agency environments.
• Third party agreements, party rights, and indemnifications.
• Principles and practices of budget preparation and administration.

Skilled In:

• Analyzing financial data, cost reports, and general cost estimates.
• Organizational, planning and prioritization
• Strong and effective leadership, team building, communication, and time management

Ability to:

• Maintain relationships with appropriate railroad or functional industry partners. Ensure problems are prevented through analysis, measurement, and process improvements.
• Provide clear direction and policies to eliminate or reduce potential conflicts.
• Write technical scope of work and estimate costs.

PHYSICAL REQUIREMENTS

• Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations
• Operate tools to perform the duties of the position, such as computers, office equipment, and work-related machinery
• Transport equipment or boxes up to 25 lbs
• Exchange ideas by means of communication
• Visual acuity to detect, identify, and observe employees or train movement and any barriers to movement when working on or near railroad tracks
• Hear and perceive the nature of sounds when working on or near railroad tracks
• Balance, ascend/descend, climb, kneel, stoop, bend, crouch, or crawl within assigned working conditions and or locations

Working Conditions

Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Work may also be conducted in outdoor environments, at construction sites, Railroad Track and Right-of-Way environments, and warehouse environments, with possible exposure to individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as heavy trucks, construction, etc.)

SUPPLEMENTAL INFORMATION
Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA.

Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position.

The SCRRA is an Equal Opportunity Employer. EEO/ADA
MEDICAL:

SCRRA offers a choice of health plan options provided through the California Public Employees' Retirement System (CalPERS). You may choose from Health Maintenance Organization (HMO) plans and Preferred Provider Organization (PPO) plans. Some health plans are only available in certain counties and/or zip codes.
SCRRA will contribute 87.50 percent and you will contribute 12.50 percent of the premium for coverage of you and your eligible dependents.
You may waive coverage if you are covered under another group health plan; you must provide proof. Once you waive coverage, you will only be allowed to enroll during Open Enrollment or within 60 days from the date on which your other coverage is no longer available (proof is required). If you elect to waive coverage, you will receive $300.00 per month taxable earnings, paid in two installments of $150 each on the first two paychecks of the month. A retiree or an employee who is a spouse, child, or any other eligible dependent of another SCRRA employee is not eligible for the opt out/cash in lieu credit if he/she is covered under a SCRRA health plan.
Eligibility begins the first of the month following hire date or qualifying event.

DENTAL:

SCRRA offers two dental options provided by Delta Dental. Under the DeltaCare (HMO) program, you must select a contract dentist within their network to perform your dental services. If you require treatment from a specialist, your contract dentist will handle the referral. Many services are covered at no cost to you. A co-payment applies for other services.
The Delta Dental PPO plan allows you to visit a dentist of your choice, change dentists at any time, go to a dental specialist of your choice, receive dental care any-where in the world, and save on out-of-pocket expenses when you visit a PPO net-work dental office.
SCRRA pays the full premium for coverage of you and your eligible dependents un-der both plans.
Eligibility begins the first of the month following hire date or qualifying event.

VISION:

SCRRA offers two (2) vision plans through Vision Service Plan (VSP), providing coverage for eye examinations, prescription eyewear and contact lenses through network providers. You have the option of seeing out-of-network providers, but full reimbursement is not guaranteed.
VSP has contracted with many laser surgery facilities and doctors, offering you a discount on PRK and LASIK surgeries.
If you enroll in the VSP Basic Plan, SCRRA pays the full premium for coverage of you and your eligible dependents. If you enroll in the VSP Buy-up Plan, which offers enhanced vision benefits, you pay the difference between the cost of the Basic Plan and the Buy-up Plan.
Eligibility begins the first of the month following hire date or qualifying event.

FLEXIBLE SPENDING ACCOUNTS:

Flexible Spending Accounts (FSA) allow for the deferral of pre-tax dollars to be used for reimbursement of eligible medical, dependent care, and commuter parking expenses related to commuting to/from work.
Below are the 2026 contribution limits:
• Health FSA: $3,400 per year
• Dependent Care FSA: $7,500 per household per year for single filers or married couples filing jointly, and $3,750 per year for married couples filing separately
• Commuter Parking Benefit: $340/month
Eligibility begins the first of the month following hire date or a qualifying event.

GROUP TERM LIFE INSURANCE:

SCRRA provides for an amount equal to one (1) time your annual salary, rounded to the nearest $1,000, to a maximum of $350,000. Your life insurance benefit will re-duce to 65% at age 65 and 55% at age 70.
IRS regulations require that the portion of Group Term Life ("G.T.L.") insurance benefits provided to you by SCRRA, which exce