Senior Manager, Implementation, Supply Chain Solutions

Location: USA - Itasca, N Arlington Heights Rd Division: Group Job Posting Title: Senior Manager, Implementation, Supply Chain Solutions Time Type: Full Time Summary Responsible for managing and leading successful implementation and post-implementation of Supply Chain Solutions (SCS) customers. This includes but is not limited to: coordinating with internal and external IT teams; interacting with the Digital Products management and providing input on application enhancements; managing client configurations; offering internal and external customer support; and troubleshooting potential application issues. Duties and Responsibilities • Manage and lead client implementations, which include SCM customer configuration. • Assist with planning and implementing strategies and activities consistent with overall aims and requirements of the organization and product. • Attend and present as necessary at external customer meetings and internal meetings to aid business development. • Respond to and follow up on enquiries related to the SCS product and SCM functionality. • Review and fine-tune existing implementation tools to improve on-boarding processes. • Solicit input from origin and destination offices for the purpose of creating business requirements documentation for Digital Products roadmap. • Monitor and report KPIs for existing customer base for client review during quarterly business review meetings. • Lead training sessions for both origin and destination locations as needed. • Partner with integration teams to assist with troubleshooting integration issues to/from the Supply Chain Management (SCM) suite of applications. • Provide first-level support to all FMS/OMS origin and destination locations regarding all technical and data issues. • Perform necessary research for second-level support items, which include partnering IT and Digital Products stakeholders, and reviewing data integration files (inbound and outbound). Goals and Measures • Implementation - Manage implementation of SCS accounts and offer post-implementation support as needed. This includes partnering with internal and external IT departments to ensure successful integration of all required inbound and outbound customer files. • Application Development & Management - Provide ongoing input on configuring SCM features to help ensure and improve data input quality. Participate in quality assurance testing projects for new releases and projects as necessary. • Sales & Marketing - Partner with sales and product management and assist with the execution of the SCS global and regional strategy and business development plan. • Product Development - Support global and regional Product Management and Sales Management to establish business plan, operational requirements and performance metrics, and ensure alignment of key stakeholders. Educational background / Work experience • This is a management position. Exceptional interpersonal, analytical, problem-solving, and communication skills required. • Bachelor's degree or equivalent required. Generally, prefer 3-6 years of related management experience. Skills & Competencies • Assignment Complexity - Work on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Exercise judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results. Ensure budgets, schedules, and performance requirements are met. • Accountability - Manage activities of two or more sections or departments through subordinate managers or professionals who exercise full supervision in terms of costs, methods, and employees. May not have subordinate managers. • Impact of Decisions - Erroneous decisions will result in critical delay(s) in schedules and/or unit operations and may jeopardize overall business activities. • Working Relationships - Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers. Requires the ability to change the thinking of or gain acceptance of others in sensitive situations. • Scope - Establish operational objectives and assignments and delegate assignments to subordinate managers or professionals. Objectives are reviewed by senior management to determine success of operation. Involved in developing, modifying, and executing corporate policies that affect immediate operations and may also have company-wide effect. Language skills • Fluent in English (oral and written) Computer Literacy Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. For this position, the expected base pay is: $130,000 - $170,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations. DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays. DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees. Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. Senior Manager, Implementation, Supply Chain Solutions Itasca