Senior Manager, Global Commercial TrainingDepartment: Retail - Corporate
Employment Type: Full Time
Location: Los Angeles HQ
Reporting To: Tara Shanahan
Compensation: $135,000 - $155,000 / year
DescriptionThe
Senior Manager, Global Commercial Training develops the training strategy, content, and standards for SKIMS' global physical channels, including full-price, outlet, franchise, and multi-brand environments.
Key ResponsibilitiesLocation: Los Angeles, CA - Hybrid office work schedule
Travel: Up to 75%
Strategy & Content- Develop the global training roadmap and define required skills and behaviors by role and channel.
Translate commercial, brand, product, operational, and people priorities into scalable programs and tools. - Partner with Retail and cross-functional leaders on annual and seasonal business priorities, ensuring training plans proactively support key launches, campaigns, product moments, and peak periods.
- Lead the learning strategy for new store, market, and channel launches, ensuring teams are prepared to deliver SKIMS brand, product, service, and selling standards.
- Manage and develop the Manager, Retail Learning Design, ensuring high-quality, adaptable content.
Commercial & Brand Execution- Build capabilities in product storytelling, styling, selling, client engagement, service, and operational execution.
- Embed the SKIMS selling model and brand standards across all physical consumer touchpoints.
- Partner with commercial leaders to identify performance gaps and develop targeted learning solutions that support key sales, service, and client KPIs.
- Build the capabilities of store and field leaders to coach selling behaviors, reinforce standards, and sustain learning within their teams.
- Maintain a consistent in-field presence across markets and channels, observing the customer and employee experience firsthand, identifying capability gaps, and translating insights into actionable learning solutions.
- Provide real-time coaching and feedback to leaders and teams in the field to reinforce standards and improve execution.
Delivery & Performance- Own global onboarding and ongoing development, selecting the most effective digital, live, and in field formats.
- Personally facilitate high-impact training experiences, including leadership development, commercial training, new market and store openings, key business moments, and other strategic learning initiatives.
- Set the standard for facilitation excellence globally, modeling engaging, branded delivery and coaching others to consistently deliver against that standard.
- Equip leaders with content, facilitation tools, standards, and certification requirements.
- Build and maintain a global approach that develops strong facilitators and drives consistency in learning delivery across regions and channels.
- Define success measures for global learning initiatives, using field insights, learner feedback, behavioral change, customer experience, and commercial performance to evaluate impact and continuously evolve programs.
- Use performance data and field observations to proactively identify capability gaps and inform future learning priorities.
Partnerships & Governance- Partner across Commercial, Retail Operations, Retail Multibrand, HR, Product, Brand, Operations, and Legal.
- Maintain global consistency while enabling appropriate regional and channel adaptation.
- Oversee learning records, compliance reporting, and LMS governance.
Qualifications- Los Angeles-based with the ability to travel domestically and internationally up to 75%
- Bachelor's degree or equivalent experience in Learning & Development, Organizational Development, Retail Training, Commercial Enablement, Business, or a related field.
- 8+ years of experience in Learning & Development, commercial training, retail training, sales enablement, or a related function within a global, multi-channel retail or consumer brand.
- 3+ years of experience leading and developing learning professionals, with demonstrated ability to set direction, provide meaningful feedback, and elevate the quality and impact of learning programs.
- Demonstrated experience developing and executing global or multi-market learning strategies aligned to commercial priorities, brand standards, customer experience, and business performance.
- Deep understanding of retail and commercial environments, including selling, service, client engagement, product storytelling, styling, and operational execution.
- Proven ability to translate commercial, brand, product, operational, and people priorities into clear skills, behaviors, learning programs, and field-facing tools.
- Experience building scalable learning programs across multiple channels, markets, and employee populations while balancing global consistency with appropriate regional adaptation.
- Experience leading onboarding, ongoing development, product education, selling and service programs, leadership capability, and/or new market and store opening training.
- Strong commercial acumen with demonstrated ability to identify performance gaps and connect learning strategies to measurable business outcomes and KPIs.
- Experience developing or overseeing facilitator-led, digital, field-based, and blended learning programs, with a strong understanding of adult learning and instructional design principles.
- Experience establishing learning standards, facilitator or trainer enablement, certification programs, content governance, and scalable learning processes.
- Strong understanding of learning technology and LMS platforms, including learning administration, reporting, compliance, and governance.
- Exceptional communication, facilitation, and executive presentation skills, with the ability to influence and build credibility with senior leaders and cross-functional partners.
- Demonstrated ability to partner effectively across Commercial, Retail, Franchise, Wholesale, HR, Product, Brand, Operations, and Legal in a highly matrixed organization.
- Strong program management and organizational skills, with the ability to lead multiple complex, global initiatives simultaneously from strategy through execution.
- Comfortable leveraging digital learning platforms, AI tools, and emerging learning technologies to improve the scalability, effectiveness, and efficiency of training.
- Comfortable operating in a fast-paced, rapidly evolving global environment with a high degree of ownership, adaptability, and judgment.
Benefits, Culture and PerksBenefits and Culture- Up to 100% Company Paid Healthcare (medical, dental, vision)
- Kind Body Fertility Benefits
- 401(k) savings plan with up to 4% match
- Unlimited PTO
- Full Access to LinkedIn learning
- Employee Discounts
Perks (HQ Location)- Free weekly catered lunch at HQ - M/T/W/Th
- Dog-Friendly office on a Thursday and Friday
- Free Swag Giveaways
- Annual Holiday Party
- Annual Summer Party
- Invitations to pop-ups and other company events
- Complimentary daily office snacks and beverages
