Bachelor's degree in Cybersecurity, Information Systems, or related field preferred.
5+ years of experience in fraud, cybersecurity, or related disciplines.
Experience leading teams in a global, regulated consumer industry.
Strong knowledge of fraud risk, digital identity, and cybersecurity controls.
Familiarity with fraud technology and AI-enabled tools for operational productivity.
Proven ability to lead complex cross-functional initiatives and influence stakeholders.
Must be legally authorized to work in the U.S.
Responsibilities
Develop and maintain the enterprise digital fraud strategy and capability roadmap.
Establish fraud governance, KPIs, and risk reporting for senior leaders.
Lead, coach, and develop fraud strategy resources with clear accountability.
Identify and assess fraud risks across various customer interactions.
Lead strategic partnerships with internal and external stakeholders.
Develop business cases for fraud technology and investment priorities.
Translate fraud threat intelligence into actionable control enhancements.
Benefits
Opportunity to lead enterprise-level fraud strategy initiatives.
Engagement with cross-functional teams and external partners.
Professional development and coaching opportunities.
Involvement in shaping the future of digital fraud prevention.
Access to cutting-edge fraud technology and tools.
Full Job Description
Description
Job Overview and Responsibilities
The Sr Mgr - Fraud Strategy leads enterprise digital fraud strategy within Cybersecurity and Digital Risk, establishing the strategy, governance, risk priorities and capability roadmap required to protect customers, digital assets, revenue and the enterprise from evolving fraud threats. This role translates fraud threat intelligence and business risk into actionable control, technology and investment priorities while leading cross-functional fraud strategy and governance.
Enterprise Fraud Strategy & Roadmap:
Develop and maintain the enterprise digital fraud strategy, risk framework, control objectives and multi-year capability roadmap aligned to business and cybersecurity priorities
Governance, Measurement & Executive Reporting:
Establish fraud governance, KPIs/KRIs, risk reporting and control-effectiveness measures; provide senior leaders with clear visibility into fraud exposure, emerging threats, performance and priorities
People Leadership:
Lead, coach and develop fraud strategy resources; establish clear accountability, performance expectations and succession/capability development
Identify, assess and prioritize fraud risks across customer accounts, loyalty, reservations, contact centers, digital channels, identity and emerging technologies; lead strategic fraud risk assessments for new capabilities and customer journeys; and lead complex, cross-functional investigations into significant or emerging fraud events
Establish fraud intelligence requirements and partner with Cyber Threat
Intelligence to translate strategic, tactical and operational intelligence into detection opportunities, threat hunts, control enhancements, operational responses and executive risk decisions
Internal & External Partnerships:
Lead strategic partnerships across United stakeholders and relevant external industry/law-enforcement communities
Capability, Technology & Investment Strategy:
Develop business cases and investment priorities; lead fraud technology, vendor and capability strategy with appropriate consideration of customer friction, operational cost, revenue and risk reduction
Qualifications
What's needed to succeed (Minimum Qualifications):
Bachelor's degree required, with preference for Cybersecurity, Information Systems, Computer Science, Criminal Justice, Finance, Business, Risk, Management or related field
5+ years of experience in fraud, cybersecurity, identity, threat intelligence, digital risk, financial crime or related disciplines
People leadership experience and experience in a global, regulated, high-volume consumer industry such as airline, financial services, retail/e-commerce or travel
Strong knowledge of fraud risk, digital identity/authentication, threat intelligence, cybersecurity controls, risk-based decisioning, governance and analytics
Experience with fraud technology/vendor strategy, executive risk reporting, customer journey risk, identity-enabled fraud, and practical application of AI-enabled tools to improve operational productivity, analysis and decision support, with appropriate human oversight and data safeguards
Demonstrates leadership of complex cross-functional risk, security or fraud initiatives and experience influencing senior business and technology stakeholders
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
CISSP, CISM, CFE, CAMS, GIAC or comparable security/fraud/risk credential
Post Expiration: 12/9/2026
About United Air Lines, Inc
United Airlines is a major American airline that operates a large domestic and international route network. The company is headquartered in Chicago, Illinois and is a founding member of the Star Alliance, the world's largest airline alliance. United Airlines operates a fleet of over 800 aircraft and serves more than 350 destinations in over 50 countries.
