The Role:
The Senior Manager, Employee Experience is responsible for developing and executing programs, communications, and initiatives that strengthen employee engagement, culture, recognition, and connection across 24 Hour Home Care. This role leads the Employee Experience function, creating meaningful and consistent experiences for employees across corporate, field, remote, and frontline environments.
Reporting to the Vice President of Talent Management, the Senior Manager, Employee Experience partners with People leadership and cross-functional teams to bring the company's Team of One philosophy to life. This hands-on role owns the employee experience roadmap, translating strategic priorities into scalable programs, measurable outcomes, and continuous improvements throughout the employee journey.
Primary Responsibilities
- Develop and execute the enterprise Employee Experience strategy, roadmap, and annual calendar, aligning engagement, recognition, communications, employee listening, and community initiatives with organizational priorities.
- Lead employee engagement and listening programs, including surveys, focus groups, and feedback channels, translating insights into actionable improvements and measurable outcomes.
- Build and manage employee recognition programs, cultural initiatives, and a Culture Ambassador network that strengthens connection, belonging, and engagement across a diverse workforce.
- Own People communications strategy and execution, developing employee messaging, communication calendars, manager resources, and consistent channels for sharing important organizational information.
- Enhance the employee journey by identifying opportunities to improve onboarding, employee milestones, career transitions, and other experiences that influence engagement and retention.
- Develop and oversee company-wide community impact and volunteer initiatives that connect employees to the organization's mission and communities served.
- Establish Employee Experience metrics, monitor program effectiveness, and collaborate with leaders to continuously improve engagement, participation, communication effectiveness, and employee satisfaction.
This is a hybrid position, coming into the El Segundo office 1x per quarter. Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.
What You Bring to the Table:
Qualifications
- 6+ years of progressive experience in employee experience, employee engagement, internal communications, talent management, organizational development, or a related People function.
- Demonstrated experience developing, implementing, and managing employee programs within a complex, multi-location, or distributed organization.
- Strong understanding of employee engagement, recognition, organizational culture, employee listening, and the employee lifecycle.
- Proven ability to independently manage multiple initiatives from strategy and planning through implementation, measurement, and continuous improvement.
- Experience supporting frontline, hourly, field-based, or geographically dispersed employees strongly preferred.
Skills
- Employee experience strategy, engagement, and culture development
- Internal communications, employee listening, and recognition programs
- Program management, project execution, and organizational planning
- Data analysis, employee feedback interpretation, and performance measurement
- Cross-functional collaboration, stakeholder influence, and creative problem solving
What We Bring to the Table:The expected California Pay Range for this position:
$110,000-$130,000 USD
