Senior Manager, Network Infrastructure & Services

POSITION SUMMARY:

The Senior Manager, Network Infrastructure & Services is responsible for the strategy, architecture, security, availability, and lifecycle management of all network and connectivity services supporting LBCT's critical business and terminal operations. This position provides leadership and oversight for enterprise networking, telecommunications, wireless infrastructure, operational technology (OT) connectivity, carrier services, network security platforms, and managed service providers.

The Senior Manager oversees Cisco networking, Fortinet and Palo Alto security platforms, enterprise wireless infrastructure, network segmentation, carrier services, and managed service provider governance. The role ensures highly available, secure, and resilient network services capable of supporting 24x7 marine terminal operations. The Senior Manager develops technology roadmaps, establishes engineering standards, manages vendor relationships, and drives continuous improvement through automation, analytics, and emerging technologies. This position works closely with Cyber Security, Systems Administration, Operations, and business stakeholders to ensure infrastructure services meet operational and strategic business requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Maintain a safe and secure working environment while promoting IT Operational excellence throughout the organization.
2. Develop and maintain the terminal's network architecture, standards, technology roadmap, and lifecycle strategy.
3. Architect highly available LAN, WAN, wireless, Internet, data center, cloud, and remote-access connectivity.
4. Design networks for environments requiring extremely high availability and rapid recovery from infrastructure failures.
5. Establish architecture and engineering standards for enterprise and outdoor wireless infrastructure.
6. Establish network segmentation and security architectures separating corporate IT, OT, vendors, Internet-facing systems, and other security zones.
7. Develop standards for switching, routing, firewalls, wireless, IP addressing, DNS/DHCP, network access control, and connectivity services.
8. Evaluate emerging technologies and determine their applicability to terminal operations.
9. Ensure infrastructure capacity supports growth in automation, IoT/OT devices, video, telemetry, mobile equipment, and cloud services.
10. Participate in operational change management to minimize disruption to terminal activities.
11. Provide technical leadership and governance for the terminal's Cisco environment.
12. Maintain configuration, architecture, lifecycle, and resilience standards across the network environment.
13. Lead network-security architecture and operations using technologies including Fortinet and Palo Alto Networks, as applicable.
14. Maintain compliance with industry regulations and standards, including those specific to maritime and port operations.
15. Partner with cybersecurity team to implement Zero Trust principles and strengthen protection of critical IT and operational infrastructure.
16. Assist cyber team with regular security audits and vulnerability assessments.
17. Own the performance and governance of network-related managed service providers, telecommunications carriers, contractors, and technology vendors.
18. Maintain appropriate records of vendor issues, decisions, commitments, and outstanding actions.
19. Enforce and monitor contractual service level agreements (SLAs) with IT vendors and assigned independent contractors.
20. Foster a culture of accountability, technical excellence, continuous improvement, and customer service.
21. With other IT management, contribute to the development and implementation of the IT strategy for the terminal.
22. Perform other related duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

1. Strong managerial, supervisory, and decision-making skills to achieve department and company goals.
2. Excellent interpersonal skills. Ability to interact with a variety of people throughout the corporation.
3. Ability to remain calm and professional during confrontational situations.
4. Effective public speaking and presentation skills. Be able to present and defend a point of view.
5. Possess excellent communication, written, oral, and interpersonal and teamwork skills, communicate constructively and confidently, listen openly, and collaborate well with staff and others in different groups.
6. Ability to relate information from a multitude of sources.
7. Capability to turn theoretical information into practical applications.
8. Convey a professional and positive attitude with action/results orientation to problem solving and elimination of backlogs.
9. Proven ability and experience in exercising good judgment and discretion in handling confidential materials and matters.
10. Possess strong organizational and analytical skills in managing daily, weekly, monthly, quarterly, or annual deadlines, but flexible to a changing list of priorities, sometimes daily.
11. Excellent attention to detail with a high degree of accuracy.
12. Ability to handle multiple demands; prioritize workloads; establish and maintain positive, cooperative, and productive working relationships.
13. Advanced understanding and familiarity with Microsoft: Server, SQL, Office Suite, Azure, Active Directory, and DNS.
14. Advanced understanding of and familiarity with VMWare and Dell EMC storage solutions.
15. Experience with vulnerability scanning solutions.
16. Familiarity with the NIST Cybersecurity Framework, CIS Controls, and relevant cybersecurity frameworks.
17. In-depth knowledge of Routing and switching, TCP/IP, BGP and OSPF, VLANs and VRFs, Wireless networking, Firewalls, VPN technologies, Network segmentation, DNS/DHCP, Network monitoring, and High-availability architecture.
18. Network automation using APIs, scripting, orchestration platforms, or infrastructure as code.
19. Knowledge of marine terminal technology is highly desirable, including Terminal Operating Systems, Gate systems, OCR, RFID, GPS/location technologies, and truck appointment systems (NAVIS experience a plus).
20. Stay informed about emerging technologies and trends and make recommendations for future IT investments.

EDUCATION AND/OR EXPERIENCE

1. Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
2. Seven (7+) years of progressive experience in network engineering, telecommunications, or infrastructure operations.
3. Five (5+) years of leadership experience managing technical teams or critical infrastructure services.
4. Advanced experience with Cisco networking technologies.
5. Significant experience with enterprise firewall and security technologies, Palo Alto and/or Fortinet preferred.
6. Experience in a marine container terminal or similar industrial environment is preferred
7. Experience working in a unionized environment, a plus.

PHYSICAL REQUIREMENTS

1. The ability to work any days or hours, including weekends and holidays.
2. The ability to walk and stand for extended periods of time.
3. The ability to use a computer and keyboard.
4. The ability to sit and work at a desk and/or computer for extended periods of time.
5. The ability to lift 30-50 pounds with or without assistance.
6. The ability to drive a company owned pickup truck.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

WORKING ENVIRONMENT

The work is performed both inside and outside at LBCT sites, various marine terminal locations, in temporary offices and in classrooms.

Position is based in Long Beach, CA; work assignments may require travel to other marine terminal sites or travel to other offices.

TWIC: You will be required to apply and successfully obtain a TWIC (Transportation Worker's Identification Credential).

NOTE: This job description is not all-inclusive. An Employee may perform other related duties as required to meet the ongoing needs of LBCT LLC.