Bachelor's degree in Operations Management, Supply Chain, Industrial Engineering, or related field (MBA is an asset)
Minimum of 7 years of operations management experience in high-volume environments
Proven experience managing large teams and leading transformation projects
Strong command of operational KPIs and analytical tools
Hands-on experience with WMS systems and proficiency in Microsoft Office Suite
Strong leadership and excellent communication skills
Functional bilingualism in French and English is an asset
Responsibilities
Lead and develop management teams to exceed operational, financial, and health & safety KPIs
Oversee daily operations with a long-term strategic vision
Drive continuous improvement initiatives and transformation projects
Contribute to strategic planning for production capacity and automation
Participate in budget management and identify optimization opportunities
Collaborate closely with cross-functional teams
Develop talent and promote a culture of performance and collaboration
Champion health and safety leadership at all levels
Benefits
Opportunity for professional development and career growth
Engagement in impactful transformation and improvement initiatives
Supportive culture focused on performance and collaboration
Dynamic work environment with a strong emphasis on health and safety
Participation in strategic decision-making at a high management level
Full Job Description
Job Summary
Reporting to the Senior Director of the Distribution Center, the Senior Manager, Operations plays a key strategic role in the oversight, optimization, and evolution of a high-volume, fast-paced distribution center. A large-scale leader, the incumbent is responsible for orchestrating operations across two shifts, mobilizing an extended management structure, and ensuring sustainable performance aligned with the company's strategy. Both a strategist and a hands-on leader, they contribute directly to operational excellence, capacity growth, and the continuous transformation of operations.
Key Accountabilities
Lead, engage, and develop management teams to meet and exceed key operational, financial, and health & safety KPIs.
Oversee day-to-day distribution center operations while maintaining a medium- and long-term strategic vision.
Drive continuous improvement initiatives and transformation projects related to processes, technologies, and equipment in collaboration with the operational excellence team.
Contribute to the strategic planning of the distribution center, including production capacity, workforce planning, automation, and capital investments.
Participate in budget management and financial performance analysis, identifying optimization opportunities.
Work closely with cross-functional teams (transportation, IT, finance, HR, procurement, stores).
Develop talent, strengthen leadership capabilities among managers, and promote a culture of performance, collaboration, and integrity.
Champion a proactive health and safety leadership approach and foster its adoption at all levels of the distribution center.
Job Requirements
Bachelor's degree in Operations Management, Supply Chain, Industrial Engineering, or a related field (MBA is an asset).
Minimum of 7 years of operations management experience in a high-volume distribution, logistics, or manufacturing environment.
Proven experience managing large teams and leading transformation projects.
Strong command of operational KPIs and analytical tools.
Hands-on experience with WMS systems and Microsoft Office Suite.
Strong leadership, excellent communication skills, and ability to thrive in a dynamic environment.
Functional bilingualism in French and English is an asset.
