The Home Depot

Senior Manager, Customer Strategy

The Home Depot • $100K — $130K *
Atlanta, GA 30349In-Person
Retail & Consumer Goods
5 - 7 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • 7+ years of work experience in a related field, preferably with a focus on customer strategy or analytics.
  • Advanced degree, ideally an MBA, is highly desirable.
  • Experience with a top-tier consulting firm enhances candidacy.
  • Proficient in managing vendor relationships effectively.
  • Skilled in analyzing vast datasets with statistical methods and modeling.

Responsibilities

  • Drive strategic projects by translating vague questions into actionable objectives.
  • Conduct qualitative and quantitative research to support business decisions.
  • Guide and support team members with coaching and training opportunities.
  • Manage on-site vendor resource and ensure quality in customer tracking studies.
  • Identify key customer insights that influence organizational strategy.

Benefits

  • Opportunities for professional development and career advancement.
  • Flexible working conditions with occasional remote work options.
  • Engagement with cross-functional teams and executive leadership.
  • Access to company-sponsored training and learning resources.
Full Job Description
Position Purpose:

The Senior Manager of Customer Strategy is the voice of the customer within The Home Depot, identifying, analyzing and delivering compelling customer insights that drive clear business actions and outcomes. Acts as internal consultant to the company, evaluating customer needs and market trends and making recommendations for action in alignment with the Company's overall strategy. Acts as thought partner with all areas of the Company, including executive leadership, operations, merchandising, marketing and e-commerce. Builds advocacy for sustained organizational investment in customer understanding. Challenges the organization to be relentlessly focused on the needs of the customer and shopper.

Key Responsibilities:
  • 50% Special strategic projects -Translates nebulous, unstructured questions into addressable project objectives. Independently drives work forward in ambiguous situations. Leverages vendor partners where needed to choose appropriate research plan & conduct qualitative & quantitative customer research. Connects data to draw conclusions
  • 30% Business Decision Support - Partners w//business to provide customer input to business decisions. Partners w/business to understand key questions/upcoming decisions. Independently drives work forward utilizing/leveraging playbook & vendor partnerships to choose research plan & conduct qualitative/quantitative research.
  • 10% Team support and enablement - Provides informal guidance and coaching to Managers on the team. Organizes team trainings and learning opportunities.
  • 10% Onsite vendor management -Manages on-site vendor resource who is responsible for ongoing customer tracking study & other ad hoc requests. Ensures resource is focused on appropriate topics (topics for quarterly customer deep dives) & reviews work for quality of content. Provides coaching/advice on opportunities for improvement


Direct Manager/Direct Reports:
  • Position reports to Director, Customer Insights
  • This position has 3 direct reports


Travel Requirements:
  • Typically requires overnight travel 5% to 20% of the time.


Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.


Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.


Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.


Preferred Qualifications:
  • Advanced degree highly desirable; MBA preferred
  • Previous experience with a top-tier consulting firm
  • Experience managing vendor relationships
  • Experience in the application of research findings and customer analytics to the retail environment
  • Direct experience in the efficient analysis of extremely large datasets desired
  • Extensive knowledge of statistical methods and modeling


Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job.


Minimum Years of Work Experience:
  • 7


Competencies:
  • Ability to assimilate extensive amounts of detailed data to see the big picture, analyze, and summarize vast amounts of information as well as understand all of the detail supporting the analysis.
  • Ability to provide structure and direction when given nebulous, unstructured problems with minimal guidance.
  • Intellectually curious, conceptual thinker, able to set ideas into broad social science context.
  • Project management, leadership, and solid ability to problem-solve creatively.
  • Solid organizational skills, analytical ability to work with processes, numbers, and statistics.
  • Must be an excellent communicator, with strong presentation skills, with strong ability to develop and state business recommendations or "so whats."

About The Home Depot

The Home Depot is a home improvement retailing company that combines its physical stores with an online presence to provide customers with innovative products at great value. The company specializes in the fields of retail, home improvement, and customer service. The Home Depot was founded in 1978 and is headquartered in Atlanta, Georgia.

The Home Depot Careers

Join the vibrant team at The Home Depot, the largest home improvement retailer in the U.S., where your career can flourish in an environment ripe with opportunities for growth and innovation. As a market leader, The Home Depot offers a variety of job opportunities that allow professionals to thrive in a culture that values leadership, diversity, and professional development. Work You’ll Do At The Home Depot, you’ll be part of a team that’s committed to helping homeowners, builders, and do-it-yourselfers bring their visions to life. Our extensive range of job opportunities spans from store operations to supply chain management, from IT to marketing. No matter where you start, you’ll be doing work that matters, impacting our customers' lives and experiences. Transform Your Career Step into a role within The Home Depot and join a network of over 400,000 associates who are as passionate about building their careers as they are about helping our customers. Leadership at The Home Depot means continuous improvement, embracing diversity, and fostering a culture of inclusion and respect that makes us stronger. Innovate with Us Innovation isn’t just a buzzword at The Home Depot; it’s the backbone of how we do business. We are constantly seeking out new technologies and tools to improve every aspect of our operations, from logistics to customer service. Join us, and bring your unique perspective and skills to a team that’s setting the standard for excellence in the retail industry. Grow and Develop The Home Depot is committed to the growth and development of its associates through robust training programs, leadership workshops, and opportunities for advancement. Whether you’re looking for a part-time position or a full-time career, The Home Depot nurtures your professional growth every step of the way. Internship Programs Dive into the professional world through The Home Depot’s internship programs, which offer a dynamic environment to gain hands-on experience and develop critical skills in various business areas. Our internships provide a platform to connect with leaders and peers, enhancing your resume and preparing you for future employment. Benefits and Culture Choosing to start your career at The Home Depot means more than just securing a job. It means you gain access to unparalleled benefits that support your life and well-being, from health insurance to educational assistance. Our commitment to employees is reflected in our open, supportive culture where everyone’s voice is heard, and every team member’s contribution is valued. Join Our Team Ready to take the next step in your career? Explore the wide range of positions available at The Home Depot, where we’re hiring passionate, curious, and innovative team players. Search open positions that match your skills and interests on our Jobs page. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive updates that align with your career interests and goals. At The Home Depot, we don’t just offer jobs—we offer careers that make a difference. Join us, and be a part of something bigger as we continue to invest in your future and our shared success.
Learn more about The Home Depot
Size
490,600 employees
Market Cap
$323 billion
Industry
Retail & Consumer Goods
Net Income
$12.8 billion
Founded
1978
5 Year Trend
+9.8%
Revenue
$132.1 billion
NASDAQ
HD
* Ladders Estimates

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