Overview
The Senior Manager, Crew Services Operations & Compliance provides leadership and oversight for the day-to-day Crew Services operation, ensuring flights are staffed safely, efficiently, and in compliance with Federal Aviation Regulations (FARs), collective bargaining agreements, and company policies.
This position is responsible for operational execution, real-time staffing decisions, schedule recovery, operational compliance, and frontline leadership.
The Senior Manager serves as the primary leader of daily Crew Services operations and provides strategic direction during irregular operations, schedule disruptions, and operational recovery events.
This role ensures operational readiness while promoting a culture of safety, compliance, accountability, and employee engagement. This position is a member of the Crew Services leadership team, responsible for strategic decision-making, succession planning, budget support, employee engagement, and cross-departmental leadership.
Responsibilities
- Provide leadership and oversight of daily Crew Services scheduling operations.
- Ensure compliance with FAA regulations, collective bargaining agreements, company policies, and operational procedures.
- Direct the assignment and utilization of pilots and flight attendants to support operational reliability.
- Lead operational response strategies during irregular operations, severe weather events, and system disruptions.
- Monitor real-time crew legality, staffing levels, reserve coverage, and operational performance metrics.
- Provide guidance and support to Managers on Duty (MODs), Supervisors, Coordinators, and Part 117 Coordinators.
- Ensure timely resolution of operational staffing challenges and schedule disruptions.
- Lead operational recovery efforts to minimize delays, cancellations, and customer impact.
- Oversee real-time contract administration and interpretation as it relates to crew scheduling operations.
- Coordinate with Flight Operations, Inflight, Operations Control Center, and Delta stakeholders to support operational objectives.
- Evaluate staffing trends and recommend operational improvements.
- Support implementation of new technologies, systems, and operational processes.
- Conduct operational reviews and identify opportunities to improve efficiency and service delivery.
- Participate in strategic planning and departmental initiatives.
- Perform other duties as assigned by the Director, Crew Services.
- Monitor day-of-operation staffing requirements across all domiciles.
- Review reserve utilization, open time, and operational vulnerabilities.
- Develop contingency staffing strategies to support operational reliability.
- Lead operational readiness activities for anticipated weather and network disruptions.
- Support business continuity planning and emergency response procedures.
- Ensure operational procedures remain aligned with regulatory requirements.
- Participate in labor discussions involving operational scheduling matters.
- Provide executive operational updates during significant operational events.
- Lead employee coaching and development initiatives for operational teams.
Other Duties
Supervisory Responsibilities
This position provides direct and indirect leadership and oversight of: Crew Services Supervisors, Managers on Duty (MODs), Crew Services Coordinators, and Part 117 Coordinators.
Competencies Required
- Ethics and Values - Serves as a champion to employees and projects that are beneficial to the company. Displays courage and willingness to take an unpopular stance to make positive long-term progress for individuals and the organization.
- Knows Our Business - Looks for ways to improve our success operationally and through people. Understands how all aspects of the business operate in a systemic way. Technically and professionally skilled to do the job at a high level of accomplishment.
- Builds Trust and Decision Making - Models honesty and open communications in large group meetings. Responds to challenge in a positive way – sees as an opportunity to learn new perspectives and perhaps improve the organization.
- Drive for Results by Inspiring Others - Builds passion and enthusiasm for the organization’s mission. Identifies measurements that will drive long term positive results, and shares the rationale, thus engaging the organization.
- Know Your Team and Leading People - Inspires organization to build effective work relationships that are based on strengths and focused on achieving organizational goals, understanding and utilizing each team member’s interests and development goals. As a leader, proactively sees opportunities for talented and diverse staff to work with upper leadership to promote development and results.
Qualifications
- Bachelor's degree or equivalent combination of education and experience preferred.
- Minimum of 5 years of progressive airline operations or Crew Services leadership experience.
- Strong understanding of FAA regulations and collective bargaining agreements.
- Demonstrated leadership experience managing operational teams.
- Experience with irregular operations management and operational recovery.
- Strong analytical and decision-making skills.
- Outstanding communication and employee engagement skills.
- Proficiency in Microsoft Office products and airline scheduling systems.
Work Environment & Physical Demands
- Can involve long periods of Computer work, in a typical office environment, subject to critical deadlines.
- Ability to work flexible schedules, including nights, weekends, holidays, and extended hours during operational events.
- Some travel may be
- Position requires some physical exertion such as pulling, pushing, reaching, bending, standing, walking and light lifting of boxes, bags, files, etc. not in excess of 30 lbs.
What We Offer
Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.
- Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
- Comprehensive Medical, Dental, and Vision Plans
- 401(k) with Company Match starting on Day 1
- Operational Performance Rewards (OPR) Program
- Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options
FLSA StatusSalary
Minimum Position Pay RangeUSD $84,800.00/Yr.
Maximum Position Pay RangeUSD $102,600.00/Yr.
