Quest Diagnostics

Senior Manager, Continuous Improvement

Quest Diagnostics$125K — $155K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7-10 years in operations with a focus on Continuous Improvement in diverse settings like Manufacturing or Healthcare
  • Proficiency in Lean tools including Strategy Deployment and Value Stream Mapping
  • Experience leading large-scale change initiatives
  • Deep knowledge of Lean methodologies and their applications
  • Strong project management skills and experience managing large budgets

Responsibilities

  • Implement the Lean Business System with standard work and problem-solving methods
  • Drive cultural change towards actionable insights from analytics
  • Lead strategic lean transformation projects to enhance operational efficiency
  • Facilitate workshops and cross-functional discussions to achieve objectives
  • Leverage big data analytics and AI for system-level problem solving
  • Promote a culture of continuous improvement and collaboration

Benefits

  • Comprehensive medical, dental, and vision plans
  • 401(k) with dollar-for-dollar company match up to 5%
  • Employee stock purchase plan
  • Flexible spending accounts
  • Educational assistance and wellness resources
Full Job Description
JOB DESCRIPTION

This position is a key leader of a regional lean business transformation team, driving an end-to-end analysis of a functional Business Operations & performance measures, identifying opportunities for profitable growth, and driving business transformation leveraging Lean, specifically focused on Continuous Improvement (CI), system thinking, and big data analytics techniques (adopting AI). Additionally, this leadership role requires operational experience in business financials, functions, and demonstrated ability to collaboratively work functions in order to drive change. 

This is a Hybrid scheduled position at our Wood Dale Facility in IL. (3 days onsite and 2 days work from home)

Internal Tittle: Senior Manager, Business Transformation 

 

Pay Range: $125,000 - $155,000/ year, 15% Bonus 

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

· Medical/Prescription Drugs

· Dental

· Vision

· Flexible Spending Accounts (FSAs)

· Supplemental Health Plans

· 401(k) Plan – Company match dollar-for-dollar up to 5%

· Employee Stock Purchase Plan (ESPP)

· Supplemental Life Insurance

· Dependent Life Insurance

· Short- and Long-Term Disability buy-up

· Blueprint for Wellness

· Emotional Well-Being Resources

· Educational Assistance

· Paid time off / Health Time


JOB RESPONSIBILITIES
  • Implement the Lean Business System including standard work, daily management, problem-solving cadence, and kaizen roadmaps.
  • Owns the learning, application, and adoption of Lean principles and practices with the goal of building localized self-sufficiency, sustainability, and scalability of improvement efforts.
  • Execute strategic lean transformation projects, and the operational execution that results in large-scale improvement across designated functions and businesses.
  • Drives cultural change shift from dashboards and analytics towards actions and results.
  • Drives the use of big data analytics tools (adopting AI) to tackle system level problems.
  • Demonstrated understanding of continuous improvement, process management, or system thinking (value stream thinking).
  • Proven track record in facilitating cross functional discussions, targeted workshops and Kaizens to achieve strategic & operational objectives. ​
  • General knowledge of Hoshin and breakthrough planning.
  • Demonstrates expertise in business transformation projects using program management principles and tools, and has a track record of success leading and influencing at the mid to senior leadership level without direct authority in driving change, 
  • Captures, quantifies, and reapplies best-in-class practices within a regional function such as laboratories, Logistics or Patient Services.
  • Acts as a change agent to guide teams toward success.
  • Works with local team members to identify and prioritize continuous improvement opportunities for a regional functional business. Works with functional and site leaders as a “thought leader” to create future state improvement roadmaps with clear executable plans that are in line with the business strategies and improvement needs.
  • Contributes toward building a grass-roots culture of continuous improvement, use of big data analytics techniques, system thinking, and cross-functional collaboration.

JOB QUALIFICATIONS

Required Work Experience: 

  •  7 – 10 years of direct responsibility of operational ownership of different aspects of a business, and Continuous Improvement experience, in areas of Industrial Engineering, Manufacturing, Quality Lab or Healthcare​
  • Minimum of 7 years mastering a variety Lean and Growth-related tools such as: Strategy Deployment, Problem Solving, Daily Management, Standard Work, and VSM/Process Mapping 

Preferred Work Experience: 

  • Deep knowledge and experience applying with lean methodologies 
  • Excellent time and project management 
  • Successfully managed multi-million-dollar budget 
  • Technical Expertise -Possess the technical skills necessary to be credible; must have significant practitioner experience in Growth & Lean tools and processes 

Physical and Mental Requirements: 

  • Demonstrated success leading large, complex, change initiatives (7+ years)
  • Previous experience deploying “kaizen culture” across medium-to-large organizations.
  • Experience working in the Toyota Production System, Danaher Business System rigorous lean model.
  • Demonstrated understanding of continuous improvement, problem solving, process management, and systems thinking.
  • Poise and leadership presence when facilitating discussions and leading workshops.
  • Experience managing geographically dispersed teams.
  • Demonstrated ability to develop strong relationships with others.
  • Advanced data analysis skills.
  • Financial and Business acumen
  • Change Agent
  • Working knowledge of Hoshin-Kanri (Policy Deployment) principles and practices.
  • Effective written and verbal communication skills across multiple formats:  formal presentations, training material development, meetings, conference calls, e-mails, and memos.
  • Ability to handle multiple projects simultaneously.

Skills: 

  • Excellent written and verbal skills, results oriented, and collaborative.
  • Highly Preferred - Continuous Improvement certified (LSS Black Belt or Lean certified)

 

EDUCATION

  • Bachelor’s Degree (Required)

 

LICENSECERTIFICATIONS 
Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints) (Required)
Lean Certification preferred

About Quest Diagnostics

Celera is a healthcare business that uses knowledge of human variability to provide new tests and services to personalize disease management. Their Products business develops and manufactures molecular diagnostic products that are used by hospitals and other clinical laboratories to detect, characterize, monitor and select treatment for disease. They have a distribution agreement with Abbott, through which they develop and commercialize a wide range of molecular diagnostic products, with Abbott serving as the distribution partner.

Quest Diagnostics Careers

Joining Quest Diagnostics means becoming part of a team committed to everyday excellence and innovation in health. As a leading provider of diagnostic insights, Quest Diagnostics offers unparalleled job opportunities in the medical and scientific sectors, making it an ideal place for professionals seeking growth and development in their careers.

Work You’ll Do

At Quest Diagnostics, you will contribute to a culture that values integrity and accountability, where your work significantly impacts patient health and community well-being. Our diverse team of professionals leverages cutting-edge technology and data to lead advancements in diagnostics and healthcare solutions.

Explore Career Opportunities

Whether you're looking for a position in the lab, a leadership role, or a support function, Quest Diagnostics provides a breadth of opportunities. Our commitment to professional growth includes robust training programs and opportunities for advancement, ensuring that every employee can thrive professionally.

Innovate with Us

Join a team where innovation is at the heart of what we do. At Quest Diagnostics, your skills in science, technology, and beyond can help drive transformation in healthcare services. Our collaborative environment encourages creativity and out-of-the-box thinking to improve patient outcomes and streamline processes.

Internship and Employment Opportunities

Start your career path with Quest Diagnostics through our internship programs or full-time employment opportunities. We are committed to hiring talented individuals who are passionate about building a rewarding career in healthcare. Our internships provide a solid foundation in industry-specific skills and networking opportunities, setting the stage for a successful career.

Benefits and Culture

Quest Diagnostics is dedicated to fostering a workplace where diversity and inclusion are embedded in our DNA. From competitive benefits and wellness programs to diversity training and flexible work arrangements, we ensure our employees have what they need to succeed both professionally and personally.

Leadership and Development

We believe in nurturing leadership skills at every level of the organization. Quest Diagnostics offers various leadership programs designed to help you grow as an influential professional. With continuous learning and development, you can expand your expertise and take on new challenges.

Join Our Team

Search open positions that match your skills and interests. At Quest Diagnostics, we look for driven, curious, and innovative team players who are ready to make a difference. Explore the many facets of our business, from scientific research to client services, and find where you can make your mark.

Stay Connected

Keep up to date with career tips, industry insights, and the latest innovations at Quest Diagnostics. Our careers blog offers valuable information to help you navigate your professional journey effectively.

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Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Quest Diagnostics. At Quest Diagnostics, every role has an impact. Embark on your career journey with us and transform the landscape of healthcare through the power of insight.
Learn more about Quest Diagnostics
Size
40,000 employees
Market Cap
$17.8 billion
Industry
Net Income
$1.4 billion
Founded
1959
5 Year Trend
+7.5%
Revenue
$9.4 billion
NASDAQ

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